Customer Service Representative-Native Korean Customer Service Representative-Native Korean
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Job ID: 1354440572
Date Updated:May 06, 2014
Recruiter: Concentrix
  • Work City : Dalian
  • Salary Range : Negotiable
  • No. Hiring : 2
  • Work Experience : 2-2 year(s)
  • Job Type :Full Time
Native Korean Hiring
Customer Service Representative
General Role Description:

This role advises and guides the customer regarding the use of a broad range of products, offerings, and services. Following a standard call flow and problem handing processes (scripted or not scripted), they verify entitlement, perform problem determination, resolve and close the problem, or route the incident record to the appropriate level of support. Using technical resources and tools, they support the customer by answering questions and responding to customer requirements. They utilize their product, technology, industry and/or services skills to identify problems which may be related to product installation, update, configuration, operations or performance. They guide the customer, advising on potential resolutions and their implementation, and play a key role in overall customer satisfaction.The employee leads technical support or the business processes.
Skills/Experience required:

Environment:
Experience and working knowledge in key functional processes. Awareness of business activities.

Communication/Negotiation:
Exchanges information, ideas and concepts. Requires negotiation to achieve coordination.

Problem Solving:
Use advanced technical knowledge to perform and apply new technical procedures to the business processes. May recommend improvements to existing technical procedures based on understanding of new technologies.

Contribution/Leadership:

Working individually or as a team member, may set work priorities within well established procedures and objectives.

May provide coordination of activities.

Gives technical direction. Viewed as a technical expert.

Impact on Business/Scope:

Accountable for individual results, and for the impact of the results on the team, interrelated activities, or project.

Additional information

Good Language Requirement Korean /English Verbal & Written
Mandarin skills is Optional
Problem Solving / Decision Making (ability to make decisions / troubleshooting skills & approach)
Execution (Quality, speed of execution and commitment to deadlines)
Teamwork (Effectiveness of individual in a team play environment)
Communications skills (Ability to express herself, ideas and views clearly in the desired business language)
Professional phone manner and presence
Flexibility with shifts. Working on Public Holidays
Need to work on Chinese Public Holidays.

  • Concentrix

  • Recruiter Type: Employer
  • Current Location: Dalian China
  • About us
    Concentrix Corporation is the global business services division of Synnex Corporation and a global leader in Customer Engagement, Technology and Process Innovation. We pride ourselves on delivering the highest value from every customer interaction. With 45,000 employees speaking over 40 languages in 36 countries, we provide our clients with the global reach essential for scale and a consistently superior customer experience. Our proprietary technology portfolio includes leading-edge applications that optimize nearly every aspect of customer engagement, including predictive analytics, customer intelligence, campaign management, knowledge delivery and much more. Meanwhile, as the top 10 Customer Relationship Management Company, Concentrix has the important strategic partnership with IBM. Customer Care service we provided is still the essential part of IBM's integrated service.
    We are a business services provider centered around people – our clients, their customers and our staff. We listen to them, understand them, care for them and invest in them. We believe in bringing visibility and accountability to every relationship, working with heightened velocity to accelerate business outcomes, and striving to deliver real business value in everything we do. These beliefs matched with our world-class capabilities are why some of the biggest names in a broad spectrum of industries hire Concentrix over the long-term to fulfill their critical customer strategies and operations.
  • Address: 大连市沙河口区,软件园9号楼
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