Hotel Lobby Manager (Haifeng County, Shanwei City)
Beckinsale Holiday Hotel (4 stars plus) affiliated with Guangdong Pukyo Group is looking for a foreigner as lobby manager, female / 18-28 years old/ nationality is not limited / good sense of service / could use simple daily Chinese to communicate with guests /accept the company's distribution - the working place is in the Guangdong province, China. Our company packet of accommodation and the salary is negotiable based on qualifications and experience. (Bechinsale Holiday Hotel is just a start and we will have a chain of hotels in the near future.)
The main work contents and responsibilities please see the following.
Job Description
1. to supervise the service of front desk and waiters,
2.to deal with guest complaints and to assist hotel leaders or relevant departments to deal with all kinds of emergencies happened in the hotel, 3.to answer guest’s questions and to provide proper assistance and service to them,
4.to patrol hotel every day to inspect grooming, health status, equipment operation, security and etc.
5, to assist finance officials to let guests to pay overdue payment.
6, to escort sick guests or those who got hurt by accident in hotel to hospital or arrange proper nursing.
7,to report the performance of the staff and the advices of the guests to the superior.
8,to keep on note down what happen and the results of complaint handling every day on duty record book and then to report to the front office manager
9, to do the other work assigned by the leaders, to know the working content and process of manager-lever and familiar with hotel policies and services, good at dealing with various problems in the lobby by using standard service language with courtesy, can speak two or more languages.
(1) Duty-table Service: according to the requirements of the guests, lobby manager should deal flexibly with guest’ questions and complaints and etc.to fully understand hotel services and facilities.to handle various problems properly in the spirit of enthusiasm, initiative, patience and thoughtfulness.
(2)VIP Reception: to have updating VIP list every day / to make sure the reception time , specification and room arrangement , to understand guests living habits and special requirements / Well prepared before the reception, to check the guest room & supplies, to arrange welcoming card & living card ,to stand at the front door prior to the VIP arrival and ready to greet him/her, to guide guest get off warmly with appropriate self-introduce, then to escort VIP into the room and introduce hotel facilities and services all along the way and to make sure provide thoughtful service, including check-in on time , appropriate reception specifications with proper manner&providing; greeting tea, fragrant towel and etc.
(3)Customer Complaint Handling
(Bechinsale Holiday Hotel is our own hotel brand which just a start and we will have a chain of hotels world-widely in the near future.)
Working Place: Haifeng County, Sanwei City of Guangdong Province ( It only takes one hour of high-speed train from Shenzhen to the hotel.)
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- Recruiter Type:
Employer
- Current Location:
Shenzhen China
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About us
As a modern corporation centered on industrial estate and business project development, Pukyo Real Estate Group has maintained the corporate developmental strategy of diversified development, platform-based operation and professional management. With its core belief in creation makes possible, Pukyo Group is determined to bring the idea of environment protection, harmony and win-win goal into practice. From the Pukyo Semiconductor Industrial Park to Pukyo Guangming Hi-tech Park, from the Pukyo Automobile City to Pukyo Business Building, Pukyo Group takes the responsibility for promoting the development of industry and business in order to boost the economy in the area. It is now taking strides forward with firm and stable steps in accordance with the track of industrial estate service development.
As a Chinese saying goes, “The Sea can hold the water from thousands of rivers. It’s big because of its capacity”. When we look back on the corporation’s development process, we will on no account forget our leaders, clients, the company’s staff and our friends from different walks of life. It is your relentless devotion and contribution that build the prosperous and flourishing Pukyo Group. As the saying goes, where there is a will, there is a way.
The development of a corporation requires big dreams, our devotion and ability to put everything into practice. In the future, Pukyo Group will continue to maintain the sustainable developmental strategy of diversified development, platform-based operation and professional management. We will make every effort to realize our dream of becoming the icon of industrial estate and business estate and the excellent corporation which is worthy of respect from our staff, and satisfaction and trust from our clients.
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