Club Manager Club Manager
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Job ID: 1354545587
Date Updated:Feb 09, 2017
Recruiter: Meilu Legend Hotel & West Lake Mansion
  • Work City : Xihu,Hangzhou
  • Salary Range : 10,000 - 12,000 CNY /Month
  • No. Hiring : 1
  • Work Experience : 3-5 year(s)
  • Job Type :Full Time
ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES:
Club Manager is accountable for setting direction, allocating resources and ensuring execution in the Club environment. Success will be evaluated by demonstrating the following: 

1.Maintain exceptional Member and Board relations and facilities by creating a quality environment through staffing, programming, service operations and maintenance. 
2.Develop aggressive sales, marketing and revenue plans and direct successful implementation. 
3.Actively market Club Membership, Member services and facilities to attract new Members. 
4.Recruit, select and develop a qualified staff of Employee Partners to understand the relationship between value, Member satisfaction and Member retention. 
5.Create and maintain an excellent work environment, centered upon teamwork and mutual respect. Actively participate in Club events and gather feedback post-event. 
6.Foster and maintain collaborative Board, Landlord and Building Management relationships. 
7.Ensure all accounting practices are in compliance with the established ClubCorp accounting policy and procedure. 
8.Manage Adj. EBITDA to ensure all the Club's financial obligations are met.

OTHER ACCOUNTABILITIES:
1.Because of the fluctuating demands of the company's operation, it may be necessary that each Employee Partner perform a multitude of different functions; therefore, as an essential part of your position, you will be expected to help others when the occasion arises, just as other Employee Partners are expected to help you. Accordingly, you may be expected to perform other tasks as needed or as directed. 
2.Understand the rationale and requirements detailed in ClubCorp's policies and operating procedures. 
3.Conduct oneself as a representative of the ClubCorp management team by visibly supporting and implementing policy and demonstrating high standards of ethics and integrity with Members, Guests and Employee Partners. 
4.Ensure every Employee Partner in a Member-contact position has successfully completed training and is actively promoting Club events. 
5.Secure and maintain positive involvement from the Board of Governors by sharing the vision for the Club and by gaining their support to build a culture of Member focus. 
6. Ensure all Members receive the level of attention and service necessary to exceed their expectations. Ensure follow up on serious Member complaints/concerns quickly and effectively. 
7.Ensure that every resigning Member is contacted to ascertain their reason for resignation.

DIMENSIONS:
5 years of Food and Beverage experience within the Club, hospitality, or entertainment industry.

EDUCATION:
A Bachelor’s degree in Business or Hospitality-related field is preferred.   
 
LANGUAGE SKILL:
Fluent writing and speaking in English and other languages, familiar with Mandarin is preferred, Foreign face is preferred.

WORKING CONDITIONS/ENVIRONMENT:
Attendance Requirements for this position: 5 Days a week (according to Club operation).



  • About us
    ​Located within the Meilu Legend Hotel, the 5,500-square-foot West Lake Mansion is a private club and boutique hotel surrounded by the Longjing Tea Plantations where offers an elegant yet comfortable atmosphere where movers and shakers of all arenas can gather to enjoy social & business exchanges.

    The mission of the Mansion is to provide an exceptional personalized private experience that extends their lifestyle for its members. Striving to be the ideal place to escape from life's other challenging pursuits, as it brings its distinguished members together for professional interaction and social enjoyment. A sophisticated high tech Boardroom, 3 Private rooms, a Library, Cigar Room and Bar will cater for all your needs. The adjoining Meilu Legend Hotel offers a selection of Chinese and Western cuisine in elegant setting.

    We provide extraordinary experiences for visitors to the area, business leaders in the community and the many Members of clubs in the ClubCorp family who travel internationally. Membership provides countless advantages to personal and professional enrichment, including invitations to special events throughout the year.

    Beyond the amenities, the aesthetics and the observable benefits, it’s the intangibles that complete the club experience – the sense of belonging, the way the staff anticipates not only your needs but also your wants, the way other Members welcome your presence, not to mention the enduring friendships that are established along the way – these are the attributes that make The Mansion your home away from home and your office away from the office in your busy life.

  • Address: 8 Zhibei Rd, Hangzhou, Zhejiang View in map
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