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Key activities
• Responsible for investigation of post travel complaints from contact centre and keeping them fully updated within deadlines.
• Responsible for supporting clients/customers for on the road issues from various channels e.g.: Call / E-Mail. etc.
• Establishing the facts quickly and communicate effectively through written communication and verbal
• Negotiating for appropriate compensation / refunds / solutions.
• Proactively identify business risks and act promptly to minimize their impact by highlighting issues which are raised by complaints with relevant departments.
• Analysis of complaints and relocations statistics and reporting to team leader
• Travelling on business when and where required (including hotel inspection tours, attends and actively participates in team meetings and outside event.
• Be flexible and provide support to all members of the Global Support team as and when required.
• Participate in ad hoc projects as required by the business and general office admin duties.
• Monitor and develop own performances on regular basis, including pending case following up.
• Participate the meeting to review business, operations and performances with team leader.
Employee Benefits
• Leading Global Travel Company
• International & Multi Cultural Environment
• Career opportunities
• Learning & Development
• Social Insurance
• Business Medical Insurance
• Annual Health Check-up
• Visa application assistance
• Annual leave up to 15 days
• Guaranteed 13th month salary
• Holiday allowance
• Travel Benefits
Full Time: Monday - Friday, 9am - 6pm
Location: Gemdale Plaza,CBD Beijing area
About us GTA is a leading B2B distribution partner for hotels and destination service suppliers worldwide. We work with more than 50000 agents worldwide, including tour operators, retail travel agencies and online distribution companies. GTA has offices in 30+ countries, 15 of them are in the APAC region. GTA’s sourcing team is responsible for the commercial management of hotel partners. By joining our team, you will develop an international career path with strong industry network and market analytical and commercial capacities. Read
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Address: Suite 1108, Tower A, Gemdale Plaza,No. 91 Jianguo Road, Chaoyang District, Beijing 100022, China View in
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GTA
Suite 1108, Tower A, Gemdale Plaza,No. 91 Jianguo Road, Chaoyang District, Beijing 100022, China