eChinaJOBs APP Download

Business Intelligence Support Engineer

This position is over 30 days and may have been filled.

Date Updated: Sep 13, 2017 17:49
Share:

Employer:Intercultural Education Exchange Center   

Company type : Representative offices Industry type : Professional Services (Consulting, HR, Finance/Accounting)
Work City : Beijing Job Category : Sales/Marketing/Customer Services
Salary Range : 15000 - 30000 CNY /Month No. Hiring : Unspecified
Work Experience : ≥1 year(s) Job Type : Full Time

Selected tags (Maximum 5 tags):

        Add tag by manual

        • Job Description
        • About Employer

        Responsibilities
        ·Work directly with our Customers, Partners, Distributors and Large Corporate Accounts to resolve customer/user issues
        ·Provide overall escalation management and technical solutions when issues are reported
        ·Reviewing open issues on a daily basis, updating our customers on the status of their escalated cases, and assisting in the reproduction of issues
        ·Ensure that all of the required files are gathered and available prior to escalating an issue to our development team
        ·Establishing effective lines of communication with our development team and management to ensure cases are flagged that require immediate attention
        ·Share your knowledge and provide articles to the Knowledge Base, and communicate new product information and known issues
        ·Provide technical problem resolution for all products used by our customers, fully document problem resolution in the call tracking system and adhere to the designated Case Management/Escalation SLA's

        Qualifications

        Experience analyzing and problem solving technical issues
        ·Customer focus and strong customer interaction skills
        ·Excellent communication (in English) and interpersonal skills, and demonstrated ability to effectively interface with cross-functional teams
        ·Experience in SQL and relational databases is preferred

        Nice to have
        ·2+ years experience in a similar role in a software technology industry
        ·Associates degree in a technical discipline or equivalent professional experience within software service role with 4 years progressive experience

        Emphasis : 1) know SQL. 2) know marketing or customer service . 3)Know some Chinese


        Note:Only Login / Registered users can apply
        Job ID: 1354553428

        Reminder: It is illegal for employers to offer or receive any money from candidates. Please be vigilant againstany monetary offers!

        Other jobs you may be interested in...

        Customer Service Operation Lead-India

        Beijing | Full Time  | Sales/Marketing/Customer Services

        Hindi Customer Service Operation Lead-India Nationality: China/Taiwan/Hong Kong ...Read More>>

        Oct 16 16:48

        Guest Service Agent

        Beijing | Full Time  | Sales/Marketing/Customer Services

        JOB DESCRIPTION: 1)Offer a luxury hotel front desk service, Responsible for gues...Read More>>

        Oct 19 16:08

        Concierge Agent

        Beijing | Full Time  | Sales/Marketing/Customer Services

        JOB DESCRIPTION: 1)Greet and farewell every guests in hotel lobby. 2)Offer inqui...Read More>>

        Oct 18 15:33

        SPA Technician

        Beijing | Full Time  | Sales/Marketing/Customer Services

        JOB DESCRIPTION: 1) Be responsible for providing SPA therapy for the female gues...Read More>>

        Oct 19 16:08

        Premier Only Senior Consultant

        Shanghai | Full Time  | Sales/Marketing/Customer Services

        Our Company, Our Mission, and Our Vision: EIC Group is one of the largest intern...Read More>>

        Oct 12 12:18

        Job Alert

        Get new jobs by email


        Your resume was updated on 23/10/2017. Resumes can be edited any time. Manage resume

        ×

        Your resume hasn't been updated in seven days. Having an up-to-date resume will make you stand out.
        Update Resume

        ×

        Creating an online resume enables you to apply for job openings in seconds and makes your profile visible to thousands of recruiters who search for candidates in our resume database!
        Create Resume

        ×

        Your resume has been updated. Manage Resume

        Job Alert

        Get "beijing + shanghai + hangzhou", "english teacher" Jobs by email Modify criteria

        Enter your email address to get jobs:


        Job Alert

        "" is correct email?

        Job Alert

        Please click here to check your email.

        We have sent you a confirmation email
        please click the activation button in the email to activate your job alert subscription.

        Job Alert

        Subscribed successfully!