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Business Intelligence Support Engineer(Know Sql)

Date Updated: Apr 27, 2017 10:22
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Employer:Intercultural Education Exchange Center   

Company type : Representative offices Industry type : Professional Services (Consulting, HR, Finance/Accounting)
Work City : Beijing Job Category : Sales/Marketing/Customer Services
Salary Range : 15000 - 30000 CNY/Month No. Hiring : Unspecified
Work Experience : ≥1 year(s) Job Type : Full Time
  • Job Description
  • About Employer

Responsibilities
·Work directly with our Customers, Partners, Distributors and Large Corporate Accounts to resolve customer/user issues
·Provide overall escalation management and technical solutions when issues are reported
·Reviewing open issues on a daily basis, updating our customers on the status of their escalated cases, and assisting in the reproduction of issues
·Ensure that all of the required files are gathered and available prior to escalating an issue to our development team
·Establishing effective lines of communication with our development team and management to ensure cases are flagged that require immediate attention
·Share your knowledge and provide articles to the Knowledge Base, and communicate new product information and known issues
·Provide technical problem resolution for all products used by our customers, fully document problem resolution in the call tracking system and adhere to the designated Case Management/Escalation SLA's

Qualifications

Experience analyzing and problem solving technical issues
·Customer focus and strong customer interaction skills
·Excellent communication (in English) and interpersonal skills, and demonstrated ability to effectively interface with cross-functional teams
·Experience in SQL and relational databases is preferred

Nice to have
·2+ years experience in a similar role in a software technology industry
·Associates degree in a technical discipline or equivalent professional experience within software service role with 4 years progressive experience

Emphasis : 1) know SQL. 2) know marketing or customer service . 3)Know some Chinese


Note:Only Login / Registered users can apply
Job ID: 1354553428

Reminder: It is illegal for employers to offer or receive any money from candidates. Please be vigilant againstany monetary offers!

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