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Guest Relations Manager (Female)

Date Updated: Oct 18, 2017 17:09
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Employer:Tianjin Airport Baiyun Hotel   

Company type : Private Industry type : Restaurant & Food Services
Work City : Dongli,Tianjin Job Category : Entertainment/ Hospitality
Salary Range : 4000 - 8000 CNY /Month No. Hiring : 2
Work Experience : No experience Job Type : Full Time,Part Time

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        JOB DESCRIPTION:
        1. Maintain a good relationship with customers.
        2. Maintains high visibility in the lobby and front desk area and provide assistance to our guests in a pro-active way.
        3. Maintain a friendly and caring relationship with the VIP guests and long-staying guests during their stay , handling their requests such as restaurant reservations and transportation, etc..
        4. Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all requests received from all guests. Follows up when necessary.
        5. Collects guests questionnaires to track guest feedback on the service they received during their stay, analyses and summarizes their comments for the hotel management and makes recommendations.

        QUALIFICATIONS:
        1)College degree or above, fluent in Mandarin and English.
        2)Strong sense of service and responsibility.
        3)Female Height 165cm above with good appearance.


        Job ID: 1354562345

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