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Job Description:
1.Maintain the company's Facebook ,YouTube and other social media platforms for the enterprise image and honor; timely process of external comments or complaints related to reduce the negative feedback.
2.Collect feedback on customer issues and communicate with sales departments, promotion departments, operation research departments and other relevant departments
3.Improve customer satisfaction by enhancing the workflow and standards of customer satisfaction survey
4.Focus on customer purchase experience, close communication with the relevant product sectors, optimize the website shopping process
5.Assistance with the construction, management and optimization of Customer Service Center System
6.Help with the CRM Center Customer Service Supervision work, such as e-mail verification, online customer service process tracking, assist in standardizing the work of customer service staff, and continuously improve customer service awareness and service standards
7.Other tasks assigned by the your superior
Job Description:
1.Bachelor degree,Native Arabic Speaker, Advanced in English,Good at Chinese. Familiar with Facebook, YouTube and other social media platform operating mode
2.More than 1 year experience in customer service operations management or related industry management experience
3.Good knowledge and skills in MS office(Word,Excel,PowerPoint);To be sensitive to data and familiar with making reports and charts
4.Have strong ability to work and orderliness,accept high-intensity work and can work under pressure
About us Banggood Technology Ltd., focused on B2C cross-border self-platform product sales, headquartered in Guangzhou, China.There are branch offices in Shenzhen, Dongguan, Changsha, Hangzhou, Yiwu,and now Banggood have more than 5,000 young elite team.Initially, Banggood mainly develop business in the Ebay, Amazon, AliExpress, Wish, Newegg and other third-party platform, with high-quality products and careful service to win the third party platform and the majority of customers praise. With the rapid growth in sales and the growing business, the company established the main operation of the integrated mall website (www.banggood.com) in 2009 which is committed to cross-border self-platform product sales for domestic developers to develop overseas markets .Oriented by customer demand,the company develops independently new products to provide personalized shopping experience.As of now registered users have more than 100 countries around the world, more than 1 million daily visits.Meanwhile the main products are covered more than 20 categories, total amount is over 100,000 .Goods and products are mainly exported to England,American,German,French,,Spain, Australia,,Russia and other countries, and we are actively developing the Middle East, Southeast Asia and other emerging markets. In the multi-platform common push, the Banggood Ltd has now become China's current B2C foreign trade industry leader.Read
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Address: No.3 Building, Baiyun Xinkai High-tech Zone, No.50 Juyuan Street, Baiyun District, Guangzhou, Guangdong Province View in
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