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Will join the customer service and marketing team for a women's clothing e-commerce brand.
JOB REQUIREMENTS:
• Customer Service Representative
• Telephone customers about their thoughts and assist them with any issues they may have
• Will be responsible for replying to customers questions about our products in English such as about returns policy, delivery time
• Maintain thorough knowledge of systems so that information can be researched and proper information is given to customer
• Learn and retain a thorough working knowledge of all existing and new products and services
QUALIFICATIONS:
• Must be based in Suzhou
• Bachelors’ degree
IDEAL CANDIDATE:
• Customer Service experience is preferred
• Past retail or direct sales experience will be considered an asset
• Ability to listen attentively and to use information provided by customers to tailor responses and actions to meet the customers' specific needs
• Strong personal computer usage and Internet proficiency skills
• Dynamic and engaging written and spoken communication style.
Salary will be based on education and experiences.
About us Lebbay Network Technology Co., Ltd. was established in 2010, the leading domestic Internet operators and e-commerce service providers, we have set up branches in Shanghai, Suzhou, Shenzhen and Hong Kong.
We connect our brands with customers in an innovative and ingenious way, commit ourselves to protecting and enhancing our network image, and manage to keep the effective interaction between the brand suppliers and customers to enable the brand suppliers know the exact customer demands in the meantime.
Lebbay designed a targeted training program to help employees improve their professional skills and professional competencies based on their characteristics and job requirements.
Graduates training - for the graduates, we provide the mode of training "special counseling + rotation practice", then determine the post according to employees’ ability;
Training schedule - for new recruits, we provide one to one training, to develop follow-up counseling program to enhance the integration of new people;
Reserve talent program – we will distribute resources to accelerate the training for reserve talent;
Professional skills training - analysis and discussion, to solve business problems, enhance professional ability;
Management skills training - actual communication, attention to management cases, enhance management capacity.
We provide market-competitive wealthy pay benefits for employees.
Salary - We provide employees with competitive pay according to their positions.
Bonuses - we provide performance bonuses, program bonuses, year-end bonuses for employees;
Stock options- we provide stock options to key employees who perform well in their positions and interested in the company's long-term development.
Welfare - Social insurance and housing fund、Annual leave、Holiday gifts、Birthday presents、Physical examination、Tourism、Team building fund、Employee activity、Employee training、Afternoon tea. Read
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Address: Room 411, Building A, Chen Lei Technology Park, Qunxing NO.1 street, Suzhou Industrial Park, Jiangsu Province View in
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Suzhou Lebei Network Technology Co.,Ltd
Room 411, Building A, Chen Lei Technology Park, Qunxing NO.1 street, Suzhou Industrial Park, Jiangsu Province