GRO (Guest Relationship Officer) GRO (Guest Relationship Officer)
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Job ID: 1354418575
Date Updated:Sep 18, 2015
Recruiter: Ming Lian Hotel Headhunting Agency
  • Work City : Chongqing
  • Salary Range : Negotiable
  • No. Hiring : 5
  • Work Experience : No Experience
  • Job Type :Internship
(1) GRO:
1. Lead the guest to the relevant service area (like western restaurant, front desk etc.);
2. Answer the guests’ inquires and provide necessary assistance and service to the guests;
3. Pay close attention to the guests, communicate with them, enquire them about the impression to the hotels in the Lobby area and give a feedback to the management officers about the guests’ suggestions and advices;
4. Take part in the works of the front office and the guidance of the working procedures;
5. Help the colleagues in front desk solving the problems in finance, like claiming indemnity etc;
6. Maintain the sequence in the lobby area and maintain the safety of guest and his property;
7. Examine the reception work of VIP, and assist the general manager finishing the reception of important guest;
8. Record the important things happened during duty time completely, and finish connection work.
9. Communicate and coordinate the problem between each department about the guest service.

  • About us
    Company introduction:
    【Ming Lian Human Resources】 is a famous intermediary service agency engaged in hotel senior talents,foreign talents recommendation and foreign teachers recommendation. The company was founded in 2009, and it has provided various kinds of talents for nearly 800 hotels and enterprises nationwide.We are the Chinese representative of talent cooperation with organizations like International hotels, high-end property, training schools and so on. It has been designated by well-known groups and enterprises as long term partner in investment promotion and hotel human resources introduction. (focusing on hotel high-end talent recommendation and foreign talent recommendation)

    ervice cases:
    Hotel Partners:Marriott international,InterContinental Hotels Group,Accor Hotels,Hilton Hotels & Resorts,Shangri-La,Wyndham Hotels & Resorts,Wanda Hotels & Resorts,Jinling Hotels & Resorts,Greenland Hotel Group,Evergrande Hotels & Resorts,Gloria Hotels & Resorts,Grand Skylight,HNA Hospitality Group,China Hotel Guangzhou,Mission Hills Group,etc.

    Real estate partners:Poly Group,Wanda Real Estate,Greenland,Justbon,China Overseas,CR Land,Tahoe,Zhongnan,Greentown,Vanke,Longfor,Country Garden,Sunac China Holdings,CFLD,RiseSun,Gemgale,CMPD,Sino-ocean,Shimao,R&F,Agile,CIFI,Jinmao,Jinke,etc.

    Hotel high-end talent recommendation expert,Foreign talent recommendation service center!
  • Address: 重庆市九龙坡区杨家坪保利时代广场B栋11-7
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