Project Manager-General Project Manager-General
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Job ID: 1354421266
Date Updated:Nov 26, 2013
Recruiter: TLScontact
  • Work City : Beijing
  • Salary Range :
  • Work Experience :≥5 year(s)
  • Job Type :Full Time
Responsibilities:
• Developing, coordinating and implementing first-class application processing services
• The achievement of all client led Service Level Agreements
• The provision of statistical and analytical insights to help shape and drive the operations to succeed in meeting the client’s SLA
• Maximizing productive efficiency within the company and improving on our current delivery and reporting processes
• Plan, manage and execute tasks related to the establishment of offices in new locations worldwide
• Contribute to the continuous improvement of company policies and processes using industry best practice techniques
• Ensuring the quality of customer service
• Ensuring appropriate communication channels exist between the staff and customers
• Keeping customers information confidential
• Responsibilities may change as the business grows and so therefore any candidate will need to be able to adapt to the changing needs of the business

Qualifications:
Experience
• experience in a customer service or retail environment essential, preferably within a large international organization
• Comparable experience of working in a fast-paced environment
• Experience of managing multi-disciplinary projects, including coordinating construction, IT, telecommunications and legal
• Ability to deliver challenging projects to budget and schedule
• Proven capability to manage diverse teams and obtain the best results from available resources
• Comparable experience of working in a fast-paced environment


Qualifications
• University graduate (or equivalent) desirable; master’s degree an advantage

Skills/Personal Attributes
• Excellent communication and interpersonal skills
• Fluent in English; additional fluency in any other languages an advantage
• Able to establish and maintain effective relationships with team members and customers
• Demonstrable skill in independent problem-solving
• Self-motivated, patient and professional
• Strong sense of responsibility and ability to work well under pressure
• Experience of managing in a collaborative team environment, delegating workloads and authorities
• Knowledge of customer service techniques and principles

If you are thrilled by this challenge and you feel you have what it takes to make it a success, submit your CV including your picture today!

Subject: The channel you receive the job information Position Your name

We are looking forward to get to know you!

  • TLScontact

  • Recruiter Type: Employer
  • Current Location: Beijing China
  • About us
    TLScontact is a pioneering company specialized in providing customer relationship management excellence within a face-to-face environment. We are part of the Teleperformance Group, the worldwide leading provider of exceptional customer experience in all our 46 countries of operations.

    We operate a growing number of face-to-face contact centers worldwide. TLScontact offers its clients an end-to-end solution, starting with information provision across multiple media platforms, to the direct face-to-face contact experience and back office tasks. Our contact centers are the essential link between organizations and their customers.

    Our Group Values
    Integrity, Respect, Professionalism, Innovation, Commitment

    For more information on TLScontact, please visit: corp.tlscontact.com
  • Address: Chaoyang District, Beijing
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