Responsibilities:
1)Handle inbound calls, capture customer information and complete all order-relevant processes.
2)Responsible for regular inquiries (call/email) and relevant service cases follow-up.
3)Record daily inbound/outbound transactions, prepare materials/data for other internal departments.
4)Provide quality service to customers, keep learning and sharing to improve team service skills and quality.
5)Complaint case handling and coordination.
6)Customer service rules and methodologies analysis, assist superior to optimize internal operation processes.
Requirements:
1)University or above.
2)Fluent English/Korean/Japanese/German/French speaking, good at listening and writing, strong expression and communication skills, sound affinity.
3)Customer-oriented communication approach.
4)Sound office-related computer skills.
5)Positive attitude, clear thinking, ability to resolve issues independently, but able to judge when to solicit supervisory help. 6)Good communication skill, fast learner, strong cooperator.
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- Recruiter Type:
Employer
- Current Location:
Shanghai China
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About us
Fields began in 2009, in response to food safety concerns in China and abroad. While we are passionate about discovering new and high quality tastes, our most important concern is providing our families with the healthiest and safest groceries. As Fields' founders put it, "Fields will only sell food that we can be proud of serving our own families." It is the Fields team commitment to source, prepare, and serve the best food for your family. We offer a wide range of safe, high quality foods, and we also carefully select local options on a seasonal basis, ensuring great taste and optimum safety. Browse our product descriptions to learn more about some of the delicious, healthy, and unique local options available here in Shanghai. Learning about local foods will enrich anyone's time overseas. From bok choy to Xinjiang pears, browse a wholesome and tasty new world of wonderful Chinese groceries.
Fields values our customers and community. We hope you will love everything you order from us, and we are committed to ensuring you have a convenient and pleasant shopping experience. Our friendly staff is fluent in English and Chinese, and we always try to accommodate native speakers of other languages too. We are available seven days a week, delivering 365 days a year. We are here to help, and we hope you will contact us with any questions or suggestions that you would like to share. Complaints? Let us know what is wrong, and we will do our best to make it right. You can depend on Fields.
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- Address: Huida Business Park,No.495, Shangzhong Rd. Xuhui District, Shanghai
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Fields
Huida Business Park,No.495, Shangzhong Rd. Xuhui District, Shanghai
徐汇区上中路495号汇达商务园B座5楼505室