Helpdesk of Facilities Helpdesk of Facilities
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Job ID: 1354472473
Date Updated:Mar 13, 2015
Recruiter: 北京市鼎石学校
  • Work City : Beijing
  • Salary Range :
  • Work Experience :No Experience
  • Job Type :Full Time
Keystone Academy
Job Description and Person Specification

Position: Facilities Helpdesk Receptionist
School Section: Whole School
Reports to: Service Manager
Qualifications: College Diploma or above
Hours of Work: 08:00 – 17:00 on normal days
Period of Appointment: Full-time


JOB DESCRIPTION
Role Description / Working Relationships
The Facilities Helpdesk Receptionist, working under the supervision of the Service Manager of Facilities, mainly takes care of the requirements/complaints from the customers via phone/email, allocate the work to the relative workers via CMMS (Computerized Maintenance Management System) and trace the status of the work.


The Facilities Helpdesk Receptionist’s responsibilities include, but are not limited to, the following:
1. Receive and transmit phone calls and messages to the proper individuals, from parents, staff,
students, as well as contractors, greet visitors.
2. Communicate well with the work requesters about the details.
3. Provide the relative working crew with the details of the work
4. Follow up the completion of the work order.
5. Summarize and report work orders weekly.
6. Manage and maintain CMMS.
7. Establish database.
8. Perform any other duties as assigned.

PERSON SPECIFICATION
Personal Skills and Abilities
1. Strong organization skills
2. Ability to establish effective working relationships with staff, students and parents
3. Positive attitude with a lot of patience
4. Good computer skills, good knowledge of MS Office, Excel, and Chinese word processing software.
5. Good communication skills
6. Honesty and reliability
7. Capacity to work independently and meet deadlines

Qualifications
1. College Degree
2. Two years’ work experience performing responsible clerical functions, previous experience must include customer service
3. Be proficient in both oral and written English

  • About us
    北京市鼎石学校位于北京市顺义区，于2014年秋季正式开学。我们为在中国居住的中外家庭带来一种独一无二的教育模式。我们的招生范围为学前班至12年级的学生，7至8年的学生可选择是否寄宿，9至12年级的学生则必须在校寄宿。约四分之三的学生将是中国学生，另四分之一为国际学生。这个比例一方面有助于培养中国学生对祖国文化的自豪感，同时鼓励他们胸襟开阔，拥有国际视野；另一方面让国际学生在中国语言、文化和习俗的环境中得到熏陶，加深他们对中国的理解与体验。
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