·Work directly with our Customers, Partners, Distributors and Large Corporate Accounts to resolve customer/user issues
·Provide overall escalation management and technical solutions when issues are reported
·Reviewing open issues on a daily basis, updating our customers on the status of their escalated cases, and assisting in the reproduction of issues
·Ensure that all of the required files are gathered and available prior to escalating an issue to our development team
·Establishing effective lines of communication with our development team and management to ensure cases are flagged that require immediate attention
·Share your knowledge and provide articles to the Knowledge Base, and communicate new product information and known issues
·Provide technical problem resolution for all products used by our customers, fully document problem resolution in the call tracking system and adhere to the designated Case Management/Escalation SLA's
Experience analyzing and problem solving technical issues
·Customer focus and strong customer interaction skills
·Excellent communication (in English) and interpersonal skills, and demonstrated ability to effectively interface with cross-functional teams
·Experience in SQL and relational databases is preferred
Nice to have
·2+ years experience in a similar role in a software technology industry
·Associates degree in a technical discipline or equivalent professional experience within software service role with 4 years progressive experience
Emphasis : 1) know SQL. 2) know marketing or customer service . 3)Know some Chinese
Intercultural Education Exchange Center
- Company type:
- Recruiter Type: Agent
- Industry type: Professional Services (Consulting, HR, Finance/Accounting)
Our company’s full name is Intercultural Education Exchange Center (China IEEC). It is located in Beijing, China.
ChinaIETC has been licensed by the Ministry of Education of China and responsible for China's national-level of English language teaching research.
Our aim is to Improve English Education Style in China, it is concentrated on transfer new, effective and advanced teaching methods into Chinese Educational System which needs some changes especially in teaching English. Well educated foreigners, experts can share their own experiences and knowledge of teaching with Chinese students or teachers.
We are also carrying out the new football program for chinese schools under the exhortation of Chinese Government,aimed at changing Chinese football from the young person.
- Current Location: Beijing China
- Address: Beijing,haidian