Online Customer Service Executive Online Customer Service Executive
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Job ID: 1354630047
Date Updated:Nov 27, 2018
Recruiter: Ziel Home Furnishing Technology Co., Ltd.
  • Work City : Zhengzhou
  • Salary Range : 12,000 - 18,000 CNY /Month
  • No. Hiring : 2
  • Work Experience : ≥2 year(s)
  • Job Type :Full Time,Remote
Job Description:
1.Provide good customer service, quickly handle and accurately reply to customers' emails, including providing pre-sale consultation, order tracking information and answering after-sales issues;
2.Properly handle customer complaints and disputes, improve customer satisfaction and account favorable rates, and maintain good account status;
3.Collect customer related data, participate in customer service satisfaction promotion planning and implementation;
4.Give feedback to superiors about questions or solutions collected, communicate with relevant departments, and improve team efficiency and overall coordination;
5.According to the company's business plan, implement activities to increase customer conversion rate, repeat purchase rate and customer loyalty;
6.Complete other work arranged by supervisor efficiently.

Requirements:
1. Full-time work is required;  
2. Native German speaker is required;
3. Bachelor's Degree or above is required;
4. Be familiar with E-commerce will be a plus;
5. Experience working in China will be a plus;
6. Above one year working experience in customer service area will be a plus;
7. Good patience and teamwork spirit, strong learning and execution ability, great sense of responsibility.

Benefit:
1.Provide assistance in working visa apply;
2.12k-18k/month (before tax), negotiable based on the quality of work;
3.8 hours/day, 2-day weekend, offical holiday;
4.Provide Housing allowance, Meal subsidy, Annual home visit bonus;
5.Provide Insurance, Annual physical examination;
6.Festival gift, Monthly birthday party, Daily afternoon tea and snack time.

Address: 3rd Floor, Block B, Dingshengshidai, No.163 Hanghai Middle Road, Erqi District, Zhengzhou City, Henan Province.

Skills
Bachelor's Degree or above, Be familiar with E-commerce ,
Language
Native German speaker
  • About us
    Ziel Home Furnishing Technology Co., Ltd.; A company is committed to creating a global E-commerce furniture brands and value "earnest in work and honest in business";

    Since the beginning of 2007, the products have been extended to household, furniture, pets, outdoor and other categories. Proprietary brands such as SONGMICS, VASAGLE, and FEANDREA are sold to more than 50 countries and regions through international E-commerce platforms such as Amazon, eBay, Wayfair, and Alibaba self-owned online malls. It is one of the E-commerce demonstration enterprises in Henan Province.

    In 2018, IDG Capital, a top international venture capital firm, and Anker Innovations, a famous cross-border E-commerce enterprise, jointly invested and became a shareholder. In 2019, Vision Knight Capital led the investment, the original investor IDG Capital followed the investment, the company successfully completed the B round of financing.
  • Address: No. 198-19 Songshan South Road, Dongfang Buliding 6F, Suite 601, Erqi District, Zhengzhou City View in map
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