Report to: Operation Manager
Work Time: From 8:45am-5:45pm Monday to Friday.
Duties & Responsibilities；
- Answer the phone. The Receptionist/OA needs to answer the general school phone line and handle a wide range of inquiries and requests, such as information about the school, admission, requests from existing parents.
- Greet visitors and parents at the door. The Receptionist/OA needs to greet visitors, parents and students at the front door each day. He/she also needs to address visitor inquiries too.
- Campus tour. The Receptionist/OA should be able to show visitors around the campus and introduce the school to the visitor.
- Answer emails. The Receptionist/OA needs to respond to inquiries and requests via the school’s general email address.
- Collect payment. The Receptionist/OA is responsible for collecting payments from parents, such as tuition payment, activity payments and uniform payment etc. He/she also needs to call up parents to remind them of payment deadlines and prompt payments.
- Schedule meetings. The Receptionist/OA is responsible for scheduling events, including but not limited to parent-teacher conference, back-to-school days, reservation for workshops, and meeting with principals or other staff of school.
- Book meeting or multi-functional rooms. The Receptionist/OA needs to keep a record of booking and use of meeting rooms and other multi-functional rooms.
- Participate in other marketing activities. When necessary, the Receptionist/OA needs to assist in general marketing activities of the school, including but not limited to school fairs and open house days.
- Keep a daily record. The Receptionist/OA needs to address a wide variety of inquiries and requests daily, so he/she should keep a daily log of what has happened on a daily basis to keep track of any updates and inform team members.
- Facilitate communication within the school. Receptionist/OA share information broadly with administrators, teachers and students’ families through phone calls, emails and face-to-face communication, ensuring that necessary information is properly transmitted.
- Communication skills. The Receptionist/OA needs to have excellent communication skills to effectively communicate information over the phone, in writing and in person.
- Organization skills. The Receptionist/OA should be highly organized, in order to maintain orderly and complete records.
- Ability to prioritize workload. With a wide variety of events that may happen on a daily basis that require attention, the Receptionist/OA should be able to multi-task and prioritize based on their importance and urgency.
- Capability to react positively when confronted. When faced with difficult parents or other complaints, the Receptionist/OA needs to remain calm, react professionally and present an image that protect the school’s reputation.
- Proactivity and ability to follow directions. The Receptionist/OA should not only be able to follow directions from his/her supervisor but should also proactively address issues that may arise.
- Team work. The Receptionist/OA works as part of the administration team of school so it is important that he/she is able to work with other members of the team.
- Experience with cash handling and processing of payments. The Receptionist/OA is responsible for collecting payments from parents so experience with handling payments, such as cash, bank cards and filling out relevant paper records (e.g. invoice and receipts) is important.
- General office skills. To perform his/her day-to-day duties, the Receptionist/OA should be able to use common office equipment and tools, such as computer software (such as Microsoft Word, Excel), copier/printer, and other electronic equipment.
- Language ability. The Receptionist/OA should be able to communicate effectively in both English and Chinese languages, including listening, speaking, reading and writing.
Skills: Candidates must have 3 years experience in customs services/school admissions/marketing services. Must have bachelor degree in language/maketing/admin. Fluent in both English and Chinese, including in conservation and reading (at least Pinyin)
Language: English and Chinese
The Little Urban Center Preschool
- Company type:
- Recruiter Type: Employer
- Industry type: Education/Training/Universities and Colleges
The Little Urban Centre (LUC) is an international bilingual educational group, with a focus on early years bilingual language immersion learning and whole-child development.
LUC Educational Group currently comprises the following schools and teaching resources:
• LUC Preschool in Pudong
The school is privileged to be a member of the Council of British International Schools (COBIS). Its curriculum is based on the Early Years Foundation Stage (EYFS) criteria and is tailored to target international families in China or Chinese families with an international outlook. More information can be found at www.luc-china.com
• FutureGrow Academy (FGA) in Pujiang
This is an innovative future educational school founded in 2018. We follow an international bilingual and project-based teaching and learning system, providing a broad cross-curricular education based on the English National Curriculum, EYFS (Early Years Foundation Stage, Development Matters) criteria and the California Department of Education DRDP (Desired Results Developmental Profile) criteria. Our unique curriculum is also based on the American CalTech Early Childhood STEM (Science, Technology, Engineering and Maths) and the Reggio-inspired child-centred approach through exploration and discovery using arts in everyday life. More information can be found at www.fga-china.com
- Current Location: Shanghai China
- Address: Building 233, Lane 779 Fangdian Rd(near Huamu Rd), Pudong Shanghai