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Job Description:
1. Supervise the customer service department.
2. Manage hiring, training, retention and performance of the customer service team.
3. Develop procedures and policies for better handling of customer correspondence and customer complaints.
4. Monitor business and process metrics to measure and manage customer service effectiveness.
5. Oversee and maintain call center operations including its staff and statistics.
6. Collaborate with sales and marketing team to maximize revenues and customer loyalty.
7. Maintain in-depth working knowledge of the company’s brands, systems and processes.
Requirement:
1. 5-7 years of extensive working experience in call center or customer service section
2. Strong communication and coordination skills-sets are desired.
3. Hand-on working experience with Expats or with Chinese is a must.
4. Chinese is required for native English speaker or Chinese nationality with perfect English.
About us Fields began in 2009, in response to food safety concerns in China and abroad. While we are passionate about discovering new and high quality tastes, our most important concern is providing our families with the healthiest and safest groceries. As Fields' founders put it, "Fields will only sell food that we can be proud of serving our own families." It is the Fields team commitment to source, prepare, and serve the best food for your family. We offer a wide range of safe, high quality foods, and we also carefully select local options on a seasonal basis, ensuring great taste and optimum safety. Browse our product descriptions to learn more about some of the delicious, healthy, and unique local options available here in Shanghai. Learning about local foods will enrich anyone's time overseas. From bok choy to Xinjiang pears, browse a wholesome and tasty new world of wonderful Chinese groceries.
Fields values our customers and community. We hope you will love everything you order from us, and we are committed to ensuring you have a convenient and pleasant shopping experience. Our friendly staff is fluent in English and Chinese, and we always try to accommodate native speakers of other languages too. We are available seven days a week, delivering 365 days a year. We are here to help, and we hope you will contact us with any questions or suggestions that you would like to share. Complaints? Let us know what is wrong, and we will do our best to make it right. You can depend on Fields.Read
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Address: Huida Business Park,No.495, Shangzhong Rd. Xuhui District, Shanghai View in
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Fields
Huida Business Park,No.495, Shangzhong Rd. Xuhui District, Shanghai