Online Customer Service Executive Online Customer Service Executive

Date Updated: Feb 18
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  • Work City : Zhengzhou
  • Salary Range : 12,000 - 18,000 CNY /Month
  • No. Hiring : 2
  • Work Experience : ≥2 year(s)
  • Job Type :Full Time
Job Description:
1.Provide good customer service, quickly handle and accurately reply to customers' emails, including providing pre-sale consultation, order tracking information and answering after-sales issues;
2.Properly handle customer complaints and disputes, improve customer satisfaction and account favorable rates, and maintain good account status;
3.Collect customer related data, participate in customer service satisfaction promotion planning and implementation;
4.Give feedback to superiors about questions or solutions collected, communicate with relevant departments, and improve team efficiency and overall coordination;
5.According to the company's business plan, implement activities to increase customer conversion rate, repeat purchase rate and customer loyalty;
6.Complete other work arranged by supervisor efficiently.

Requirements:
1. Full-time work is required;  
2. Native French speaker is required;
3. Bachelor's Degree or above is required;
4. Be familiar with E-commerce will be a plus;
5. Experience working in China will be a plus;
6. Above one year working experience in customer service area will be a plus;
7. Good patience and teamwork spirit, strong learning and execution ability, great sense of responsibility.

Benefit:
1.Provide assistance in working visa apply;
2.12k-18k/month (before tax), negotiable based on the quality of work;
3.8 hours/day, 2-day weekend, offical holiday,annual leave;
4.Provide Housing allowance, Meal subsidy, Annual home visit bonus;
5.Provide Insurance, Annual physical examination;
6.Festival gift, Monthly birthday party, Daily afternoon tea and snack time.

Why Choose work at Zhengzhou
1.One of the oldest cities in China, roughly 5000 years history
2.Located in the central of China, convenient transportation and easily accessible to Beijing (2.5 hours), Xi an (2 hours), Shanghai (4 hours), Guangzhou (5 hours)
3.Top Class commercial city in China with more than 13 million population
4.Lower living costs and convenient city life
5.A pleasant climate with four distinctive seasons

Address: 3rd Floor, Block B, Dingshengshidai, No.163 Hanghai Middle Road, Erqi District, Zhengzhou City, Henan Province.

Skills: Bachelor's Degree or above,, Be familiar with E-commerce ,
Language: Native French speaker

Zhengzhou ZIEL Network Technology Co., Ltd.

  • Company type: Private
  • Recruiter Type: Employer
  • Industry type: Trading/Import & Export
  • About us
    Zhengzhou Ziel Network Technology Co., Ltd. was founded in 2010. The head office is located in Zhengzhou, Henan. We devote ourselves to B2C exporting business, and have built Songmics, our self-owned brand,on Amazon, eBay and other international third-party e-commerce platforms. Ziel is one of the earliest enterprises in China which engaged in B2C foreign trade business. It’s also the leading B2C exporting enterprise in Henan province.
    The product lines range from home organizers makeup and jewelry organizers to outdoor and sports equipments an-d so on.The products are sold on Amazon in the United States, Canada, Germany, France, England, Italy, Spain and Japan. Ziel is the best household product seller on Amazon in European market, and was rated as Amazon Universal Seller in 2017, Ziel obtained a jointly capital increase by IDG, a top venture capital organization, and Anker Innovation, a well-known cross-border e-commerce company in 2018. There are over 500 people in the team, among whom more than 80% have bachelor degree or above. The language team is made up of more than 60 people include 7 foreigners and covers German, French, Spanish, Italian, and English. In order to further enhance language skills and customer service experience, we invite foreigners to join us.
  • Current Location: Zhengzhou China
  • Address: Building B 3rd Floor, 163 Hanghai Middle Road, Zhengzhou, Henan, China View in map
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