1.Provide good customer service, quickly handle and accurately reply to customers' emails, including providing pre-sale consultation, order tracking information and answering after-sales issues;
2.Properly handle customer complaints and disputes, improve customer satisfaction and account favorable rates, and maintain good account status;
3.Collect customer related data, participate in customer service satisfaction promotion planning and implementation;
4.Give feedback to superiors about questions or solutions collected, communicate with relevant departments, and improve team efficiency and overall coordination;
5.According to the company's business plan, implement activities to increase customer conversion rate, repeat purchase rate and customer loyalty;
6.Complete other work arranged by supervisor efficiently.
1. Full-time work is required;
2. Native French speaker is required;
3. Bachelor's Degree or above is required;
4. Be familiar with E-commerce will be a plus;
5. Experience working in China will be a plus;
6. Above one year working experience in customer service area will be a plus;
7. Good patience and teamwork spirit, strong learning and execution ability, great sense of responsibility.
1.Provide assistance in working visa apply;
2.12k-18k/month (before tax), negotiable based on the quality of work;
3.8 hours/day, 2-day weekend, offical holiday,annual leave;
4.Provide Housing allowance, Meal subsidy, Annual home visit bonus;
5.Provide Insurance, Annual physical examination;
6.Festival gift, Monthly birthday party, Daily afternoon tea and snack time.
Why Choose work at Zhengzhou
1.One of the oldest cities in China, roughly 5000 years history
2.Located in the central of China, convenient transportation and easily accessible to Beijing (2.5 hours), Xi an (2 hours), Shanghai (4 hours), Guangzhou (5 hours)
3.Top Class commercial city in China with more than 13 million population
4.Lower living costs and convenient city life
5.A pleasant climate with four distinctive seasons
Address: 3rd Floor, Block B, Dingshengshidai, No.163 Hanghai Middle Road, Erqi District, Zhengzhou City, Henan Province.
Skills: Bachelor's Degree or above,, Be familiar with E-commerce ,
Language: Native French speaker