E Commerce Customer Service Support ( AMAZON )
Diveristech is seeking an eCommerce Customer Service Specialist to join a 10 Person eCommerce team, reporting directly to our Customer Support Manager
Essential Job Functions:
# Provide Email Customer Support - Answer Online Customer Questions ( Technical & General Inquiries )
# Deal with 1 to 3 Star Reviews ( Search online to find Customers / Send Samples / Have mistaken reviews Removed )
# 24 / 72 Customer Support Emails
# Customer Complaint resolution. Where customer makes a negative claim about any of our products work with our Purchasing and Quality Dept to have samples Tested
# Deal with Critical Star Reviews eg. contact customer/ open a case / leave a comment
# Send Replacement Parts by Seller Central FBA & China Post
# Deal with Customer Received Query email/warranty
# Reply to "Can You Answer This Question?" emails
# Request a Product Review after Sending a Replacement
Overview: Keep Customers Happy - Data Analysis & Run Reports - Quality trend reports. Support all Retail Customer service; including answering all email questions, refunds, returns, and exchanges on all AMAZON E-Commerce platforms
Report to Technical Manager
XiMeng Industry (Hangzhou) Co,Ltd.
- Company type:
- Recruiter Type: Employer
- Industry type: Trading/Import & Export
Diversitech Manufacturing was founded in 2003 and has grown to become one of China’s leading Hand & Power Tool Suppliers.
In China we own and operate our own Packaging Facility, and in the EU, UK and USA have offices / warehousing.
Diversitech Manufacturing traditionally produced private label product lines for world-famous retailers, and now we have a focus on Distributing our partner brands - “Apollo” and “Hi-Spec” - through online E-Commerce Platforms.
Compliant with ISO9001:2008 Diversitech Manufacturing has set up a complete supply chain management and service system, including R&D, in-house lab analysis, manufacturing, quality control inspections, warehousing & logistics with 24 hour Global Customer Support
Diversitech Manufacturing is Wholly Owned Foreign Manufacturer & Distributor based in Hangzhou, China.
This is an excellent opportunity to live and develop a career in the heart of China.
You will be working as part of a team of foreigners that have over 50 years combined Chinese experience - covering all aspects of Product Development, Manufacturing, Branding, Marketing & Global Distribution.
Through this dynamic role in a fast paced industry you have the opportunity to work with and learn E-Commerce across multiple disciplines and departments.
An excellent Career Development Opportunity - To the right person capable of proving themselves you will be provided with managerial and continuous career growth opportunities
- Current Location: Hangzhou China
- Address: Xiaoshan, Hangzhou