E Commerce Customer Service E Commerce Customer Service
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Date Updated:May 20
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  • Work City : Hangzhou
  • Salary Range : 4,000 - 10,000 CNY /Month
  • Work Experience : ≥2 year(s)
  • Job Type :Full Time
E Commerce Customer Service Support ( AMAZON )

Diveristech is seeking an eCommerce Customer Service Specialist to join a 10 Person eCommerce team, reporting directly to our Customer Support Manager

Essential Job Functions:

# Provide Email Customer Support - Answer Online Customer Questions ( Technical & General Inquiries )

# Deal with 1 to 3 Star Reviews ( Search online to find Customers / Send Samples / Have mistaken reviews Removed )

# 24 / 72 Customer Support Emails

# Customer Complaint resolution. Where customer makes a negative claim about any of our products work with our Purchasing and Quality Dept to have samples Tested

# Deal with Critical Star Reviews eg. contact customer/ open a case / leave a comment

# Send Replacement Parts by Seller Central FBA & China Post

# Deal with Customer Received Query email/warranty

# Reply to "Can You Answer This Question?" emails

# Request a Product Review after Sending a Replacement

Overview: Keep Customers Happy - Data Analysis & Run Reports - Quality trend reports. Support all Retail Customer service; including answering all email questions, refunds, returns, and exchanges on all AMAZON E-Commerce platforms

Report to Technical Manager


Language: English. European Languages an advantage

XiMeng Industry (Hangzhou) Co,Ltd.

  • Company type: Foreign-owned
  • Recruiter Type: Employer
  • Industry type: Trading/Import & Export
  • About us
    Diversitech Manufacturing was founded in 2003 and has grown to become one of China’s leading Hand & Power Tool Suppliers.

    In China we own and operate our own Packaging Facility, and in the EU, UK and USA have offices / warehousing.

    Diversitech Manufacturing traditionally produced private label product lines for world-famous retailers, and now we have a focus on Distributing our partner brands - “Apollo” and “Hi-Spec” - through online E-Commerce Platforms.



    Compliant with ISO9001:2008 Diversitech Manufacturing has set up a complete supply chain management and service system, including R&D, in-house lab analysis, manufacturing, quality control inspections, warehousing & logistics with 24 hour Global Customer Support

    Diversitech Manufacturing is Wholly Owned Foreign Manufacturer & Distributor based in Hangzhou, China.

    This is an excellent opportunity to live and develop a career in the heart of China.

    You will be working as part of a team of foreigners that have over 50 years combined Chinese experience - covering all aspects of Product Development, Manufacturing, Branding, Marketing & Global Distribution.

    Through this dynamic role in a fast paced industry you have the opportunity to work with and learn E-Commerce across multiple disciplines and departments.

    An excellent Career Development Opportunity - To the right person capable of proving themselves you will be provided with managerial and continuous career growth opportunities


    希孟实业(杭州)有限公司前身为恒肃五金机电(杭州)有限公司,位于工具制造的活力之镇——杭州萧山区临浦镇,也是最早投资于临浦镇的大型外商投资企业。公司由爱尔兰商人投资成立,以生产出口五金工具、塑胶制品、工艺品为主的出口贸易型外商独资企业,服务于众多欧美知名工具零售商。公司2014年完成出口贸易额3000万美元,并通过精益的技术、良好的管理多层次推进各项业务开展并着眼于精细化的人才管理,为适应未来、的发展奠定了坚实基础。
    人力乃企业第一资源,现基于快速发展的业务,诚邀各类管理及专业人才加入我们 的队伍!
  • Current Location: Hangzhou China
  • Address: Xiaoshan, Hangzhou View in map
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