Job Description:
1.Provide good customer service, quickly handle and accurately reply to customers' emails, including providing pre-sale consultation, order tracking information and answering after-sales issues;
2.Properly handle customer complaints and disputes, improve customer satisfaction and account favorable rates, and maintain good account status;
3.Collect customer related data, participate in customer service satisfaction promotion planning and implementation;
4.Give feedback to superiors about questions or solutions collected, communicate with relevant departments, and improve team efficiency and overall coordination;
5.According to the company's business plan, implement activities to increase customer conversion rate, repeat purchase rate and customer loyalty;
6.Complete other work arranged by supervisor efficiently.

Requirements:
1. Full-time work is required;  
2. Native French speaker is required;
3. Bachelor's Degree or above is required;
4. Be familiar with E-commerce will be a plus;
5. Experience working in China will be a plus;
6. Above one year working experience in customer service area will be a plus;
7. Good patience and teamwork spirit, strong learning and execution ability, great sense of responsibility.

Benefit:
1.Provide assistance in working visa apply;
2.12k-18k/month (before tax), negotiable based on the quality of work;
3.8 hours/day, 2-day weekend, offical holiday;
4.Provide Housing allowance, Meal subsidy, Annual home visit bonus;
5.Provide Insurance, Annual physical examination;
6.Festival gift, Monthly birthday party, Daily afternoon tea and snack time.

Address: 6th Floor, Dongfangdasha, Northwest of Hanghai Road & Songshan Road, Erqi District, Zhengzhou City, Henan Province