Customer Service Representative-Korean Customer Service Representative-Korean
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Job ID: 1354690567
Date Updated:Jul 24
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Employer: Ctrip.com
  • Work City : Shanghai
  • Salary Range : 10,000 - 13,000 CNY /Month
  • Work Experience : No experience
  • Job Type :Full Time
Core Responsibilities
 Serve Korean speaking clients for inquiries on different Ctrip products (flights, hotels and trains) and questions on their bookings;
 Solve the problems for clients via Call, Chat and Email;
 Handle clients problems with empathy and patience in a goal-driven environment;
 Work as part of a high-performing team, supporting and helping colleagues when required;
 Attend regular team updates;
 Keep up-to-date with latest promotions and initiatives;
 Read, understand and follow the Company Policies and Procedures;
 Assist in ad hoc assigned projects.

Key Qualifications and Experience
Essential
 college graduated or above;
 Strong communication skills in Korean and English, both verbal and written;
 Good knowledge of Microsoft Office applications, such as Word, Excel, PowerPoint and sound general computer skills;
 Proficient typing abilities with a better than average Korean - typing speed;
 Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;
 Ability to listen and build rapport quickly;
 Enthusiastic yet conscientious and diligent approach to work;
 Completer-finisher with a good attention to detail.

Desirable
 Ability to touch-type;
 Passionate about travel

Employee benefits
 Variable training courses;
 Paid annual leave;
 Attendance meal allowance;
 Annual on-target bonus.

Language
Korean, English

Ctrip.com

  • Company type: Private
  • Recruiter Type: Employer
  • Industry type: Internet/E-commerce
  • About us
    About Ctrip
    Ctrip.com International Ltd. (NASDAQ:CTRP) founded in 1999 and it’s headquartered in Shanghai, China. Now Ctrip, with more than 30,000 employees worldwide, is
    - China’s leading travel services provider
    - Ranked No. 1 among China travel groups in 2015
    - Covering over 50% of the online travel service market share
    - The 2nd largest global online travel services company in terms of market value
    - China’s largest domestic travel services company
    In 2009, 2010 and 2014, Ctrip invested in ezTravel (Taiwan) and Wing On Travel (Hong Kong), expanding its business and services into Taiwan, Hong Kong, Macau and North America as well as additional destinations worldwide. Ctrip start International Business from the end of 2013, and IBU’s average GMV YOY exceeded 100%, to the end of 2015, up to 400 million USD.
  • Current Location: Shanghai China
  • Address: Lingkong SOHO Building, No. 968 Jinzhong Road, Shanghai, China
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