ESSENTIAL DUTIES AND RESPONSIBILITIES:
Provide a high level of technical response to the customers
Ensure that all communication with customers is within the guidelines of the client
Follow the prescribed problem resolution procedures
Handle customer’s product usage questions
Ensure that cases and callbacks are logged in accordance with the Data Quality guidelines
Reach and maintain the level of technical competence and customer service skills as required for the post
Ensure that all data is collected accurately
Ensure that service levels are achieved as communicated by the Account Manager
Be willing to following the working time assigned by immediate supervisor
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor degree or above
Proficiency in Indonesia and English or Mandarin
IT education background or at least 1 Year related IT experience
Experience with computer operation; over 12 months experience with MS Word/Excel
Experience with call center and Notebook/PC will be an advantage
Solid communications skills, demonstrated customer mindset and service skills
Able to work on shift
- Company type:
- Recruiter Type: Employer
- Industry type: Office Supplies&Equipment
From the beginning,
We’ve been focused on the end result.
In an age of faster technology and expanding communication channels, customers are becoming more and more digitally connected, yet even more distanced from the brands they choose to support. SYKES supports the full customer lifecycle with its offerings, and strives to help people one caring interaction at a time, truly creating trust between brands and their customer base.
2017 marked SYKES’ 40th anniversary. The company have accomplished a lot together during its first 40 years, and it will continue to innovate, solve challenges, drive customer value and remain true to its core passion for helping others.
SYKES is a digital marketing and customer service global outsourcer, providing customer-engagement services to Global 2000 companies. With global headquarters in Tampa, Florida, SYKES’ sophisticated solutions satisfy the needs of major companies around the world, primarily in the retail, communications, financial services, technology and healthcare industries. SYKES’ differentiated end-to-end service platform effectively engages consumers at every touch point in their customer lifecycle, starting from digital marketing and acquisition to customer support, technical support, up-sell/cross-sell and retention. We provide services through multiple communication channels encompassing phone, e-mail, web, chat, social media and digital self-service.
Science of Service.
We are a company of many perspectives unified by one goal: To help people, one caring interaction at a time. We believe everyone and every interaction matters. With an “others first” mentality, we serve with thought and heart, owning every moment, working to quickly, simply, and effectively make things better. We listen with our brain and speak from our heart, creating a spirit of trust with our clients and their customers.
- Current Location: Shanghai China
- Address: No. 221, 3rd Jiangchang Road, JingAn District, Shanghai, China