Front Desk Supervisor Front Desk Supervisor

Job ID: 1354711921
Date Updated:Oct 13
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  • Work City : Shanghai
  • Salary Range : 10,000 - 20,000 CNY /Month
  • No. Hiring : 1
  • Work Experience : ≥3 year(s)
  • Job Type :Full Time
Position Title: Front office Supervisor
职位名称:前厅部主管
Reports to: Clinic Manager/General Manager
汇报对象:诊所经理/总经理
Subordinates: Front desk team (Receptionists/Cashiers)
下属:前台团队(客服专员/收银专员)

职位摘要:
Primarily supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and patient satisfaction. Responds in a professional and courteous manner to patients by providing accurate and timely information and services.
主要监督前台部门团队成员,以确保高效和顺利的运作,达到良好的反馈和病人满意度。通过提供准确及时的信息和服务,以专业和礼貌的方式回应病人。
Ensure clinic charges are processed diligently to patient's accounts, invoices are accurate, billing instructions are verified, all necessary supporting bills and vouchers are attached for direct settlements.
确保临床费用认真地处理病人的帐户,发票是准确的,帐单指令是核实的,确保所有帐单和凭证都复核完整的附件要求。

FRONT DESK SUPERVISOR DUTIES AND RESPONSIBILITIES:
前台主管的工作和职责:
1. Ensure Outstanding patient care at all times.
确保病人在前台处任何时候都被细致的关照。
2. Ensure a professional image of the front desk team including cleanliness and tidiness of the front desk area (no food and snacks), no excessive use of smart phone for personal reasons, no public discussions of patent’s conditions, and no loud communications between colleagues.
确保前台团队的专业形象,包括前台区域的清洁和整洁(没有食物和零食)、没有由于个人原因过度使用智能电话、不在公共场合公开讨论和同事之间低声谈话。
3. Maintains a friendly, cheerful and courteous demeanour at all times.
始终保持友好、开朗、礼貌的举止。
4. Courteously and accurately answers inquiries from potential patients and accepts patient’s appointments.
礼貌、准确地回答潜在病人的询问并接受病人的预约。
5. Responds to telephone and in-person inquiries regarding clinic information and services, doctor’s availability in Puxi and Pudong clinic as well as patient’s requests for medical services.
答复电话和亲自询问有关诊所的信息和服务、医生在浦西和浦东诊所的可用性以及病人对医疗服务的要求
6. Plan and Supervise receptionists and cashier’s scheduling ensuring that the front desk is efficiently staffed to meet the daily business requirement.
计划并监督前台接待员和出纳员的日程安排,确保前台人员有效率地满足日常业务需求。
7. Ensure that all team members adhere strictly to standard operating procedures.
确保所有团队成员严格遵守标准操作规程。
8. Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
培训,指导工作,解决问题,指导前台团队成员以确保高质量的运作。
9. Resolve patient issues, complaints, problems in a quick, efficient manner to maintain a high level of patient satisfaction and quality service.
以快速、有效的方式解决患者问题、投诉、问题,以保持高水平的患者满意度和优质服务。
10. To strictly allocate patients to doctors according to the company’s patient scheduling protocol.
严格按照患者的就医计划安排病人就医。
11. Build strong relationships and liaise with all other department's especially nursing, pharmacy, laboratory, radiology and dental.
与其他部门建立良好的关系,特别是与护理、药房、实验室、放射科和牙科保持联系。
12. Cross Check all billing instructions are correctly updated
交叉检查所有计费指令是否正确更新
13. Controls cash transactions at the front desk and maintains complete responsibility for the management of the petty cash.
控制前台的现金交易,负责对小额现金的管理。
14. Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the patients.
监督前台的运作,确保病人提供最佳的服务水平和热情好客。
15. Performs other duties as assigned, requested or deemed necessary by management.
管理层指派、要求或认为必要的其他职责。
16. Assist all departments in servicing the patients during high volume periods.
协助各科室在大流量期间为患者提供服务。
17. Always appoint an Acting Front Desk Supervisor during your absence from office.
在你不在办公室的时候,总是指派一个代理前台主管。
18. As a supervisor you will be a role model, sharing your expertise and continually inspiring the front office team.
成为一个榜样,分享你的专业知识,不断激励前台团队。

PREREQUISITES:
先决条件:
A positive attitude, good work ethics and excellent communication skills. Experience of motivating and leading a winning team. Ability to remain calm whilst under pressure.
积极的态度,良好的职业道德和良好的沟通技巧。有激励和领导团队的经验。在压力下保持镇定的能力。
EDUCATION:
教育背景
Holder of a recognised university degree holder of any disciples. Graduates in the healthcare discipline will be an advantage.
本科以上学历。医护专业毕业生优先考虑。
EXPERIENCE:
Minimum 2 to 3 years work experience as Front Office Associate / Front office cashier in any service or hospitality establishment such as a hotel, tourist attraction, restaurants, hospitals or clinics. Experience in the Healthcare industry will be an advantage.
至少2-3年在宾馆、旅游景点、餐厅、医院或诊所等服务或接待机构担任前台助理/前台出纳员的工作经验。有医疗行业工作经验者优先考虑。

Language
• Chinese, Business level • English, Business level

Global Health Care

  • Company type: Private
  • Recruiter Type: Employer
  • Industry type: Medical Care/Healthcare/Public Health
  • About us
    GHC is one of the earliest foreign-owned and managed healthcare companies to set foot in China. Established in Shanghai since 2005, GHC is premier one stop medical centre offering a range of comprehensive medical services including General Practice/Family Medicine, Specialist Services, Health Screening, Dental Services as well as in-house Radiology and Laboratory services.

    GHC has two medical centres conveniently located in the heart of Shanghai city near Jing’an Temple along Nanjing Road, and in the Shanghai World Financial Centre in Pudong’s Lujiazui financial district. Passionately committed to providing the highest quality patient care and service to the expatriate and local community in Shanghai, GHC’s medical centres are opened every day of the year including weekends and public holidays

    GHC is also on the medical panel of many established insurance companies with direct billing facilities offering hassle free billing experiences for GHC’s patients.
  • Current Location: Shanghai China
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