Client Support Lead Client Support Lead
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Job ID: 1354735887
Date Updated:Dec 27, 2019
Employer: Phemex
  • Work City : Shanghai
  • Salary Range : 15,000 - 20,000 CNY /Month
  • Work Experience : ≥1 year(s)
  • Job Type :Full Time
Responsibilities:

Response to client request online or any other support timely by Email or online chat way to make sure a high quality feedback received from client;
As the standard of the client service to figure out the issues from clients and deliver the best user experience;
Collect the request from the clients and could cross work with stakeholders like product team or technical team;
4. Improve our SOP and fix the FAQ necessity as request;
5. Any other task assigned from the client support team leader.

Job Requirements:

At least 1 year’s custom support working experience and financial or e-commerce industry would be a plus;
Bachelor degree or above;
Could communicate commercially in Oral English and writing Email or reply the messages in English fluently and have any English language certification would be a plus;
Kindly personality and warm-hearted and detail orientation;
Could handle multiple tasks in the high-pressure work status and keep a professional attitude and strong team work spirit would be a plus.

Job highlights
Work visa
Skills
Zendesk Telegram Customer Support
Language
• English, Native level

Phemex

  • Company type: Private
  • Recruiter Type: Employer
  • Industry type: Internet/E-commerce
  • About us
    we are building a cryptocurrency derivative exchange
  • Current Location: Shanghai China
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