- Processing client requests (calls, chats, and letters) in Chinese and English
- If you speak a third language, such as Korean or Japanese - you will communicate with clients in these languages
- Ensuring strict confidentiality of client information in accordance with the company’s security policy
- Resolving technical problems under the instructions
- Holding product training for customers
- Regular updating of information on all updates in support channels, technical and product changesInteraction with the technical / product team for solving client cases
- From time to time: taking over additional tasks, if necessary – e.g., writing content to support users or documenting internal procedures, etc.
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- Recruiter Type:
Employer
- Current Location:
Shanghai China
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About us
iDeals Solutions – is an international B2B SaaS company that has been working since 2008 to create the best customer experience in using virtual data rooms.
More than 2,500 customers, including LG, PwC, HP, EY, Deloitte, inspire us to grow and develop every day - to improve our product, service, and every part of our business. With a team of 150 people, we are located on 7 continents and speak 10 languages.
We share openness, teamwork, critical thinking, fact orientation in decision making, focus on super results, and effective communication. We value talent, ability, and desire for continuous growth and learning. Thanks to this, we achieve our main goal every day - to exceed the expectations of our customers and provide them with the most suitable product and the best quality service.
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