Community Manager Community Manager
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Job ID: 1354761783
Date Updated:Jun 12
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Employer: Xiaoma co., LTD
  • Work City : Guangzhou
  • Salary Range : 10,000 - 24,000 CNY /Month
  • Work Experience : ≥1 year(s)
  • Job Type :Full Time,Part Time
Xiaoma is looking for a talented and passionate Community Manager. This is a full time position and will report directly to the Expansion Lead. Our team adds a personal touch to each of our buildings and we’re committed to empowering our members in every way. We keep our buildings full of amazing small businesses and entrepreneurs by making inspiring first impressions with everyone we meet. We’re the heart and soul of the Xiaoma experience.

• Create a collaborative environment amongst our members through events and personal
• introductions
• Maintain 100% occupancy. Achieve sales target goals, and manage churn
• Ensure that building is fully operational and processes are running smoothly
• Drive growth and promotion of Xiaoma-provided service offerings
• Effectively manage a team to ensure a healthy and growing community
• Maintaining company standards and expectation
• Duties and Responsibilities

Manage a team of 2+ to reach sales goals and execute on their objectives as an individual and a team

• Manage all building operations and communicate with market support to ensure highest level of member
• satisfaction
• Develop community initiatives designed to create connections between members, including member
• introductions, overseeing events, electronic and print communications, and building walkthroughs
• Analyze cleaning tickets to improve building and zone performance
• Set priorities using ticket data and clearly communicate them with Community Service Leads and Associates
• Effectively manage Community Services Leads to ensure a healthy community
• Produce comprehensive quality control reports that allow all stakeholders to improve the member experience
• Maintain 90 point or above monthly rating based on operational cleaning standard rating system
• Produce comprehensive quality control reports that allow all stakeholders to improve the member experience
• Maintain all base building documents to ensure the data is updated
• Solve member related issues to ensure a cohesive community and manage member expectations
• Take responsibility for sales and community dynamic
• Oversee events to ensure there is a good balance of educational, member appreciation, and lead generating/sales related events
• Conduct tours to work towards/maintain 100% building occupancy
• Work with your team to prepare daily, weekly and monthly reports that outline community and sales progress
• Encourage professional development within your team and make recommendations to promote current employees
• Perform weekly 1 on 1s to track CM team performance
• Engage in the larger city community by attending events and networking with local start-ups and organizations
• Building expenses management
• Responsibility and owner of Building and Team
• Owner of the building and captain of the team
• Ensure building and member safety as it relates to fire and emergency plans
• Oversee and keep team up to date with process changes
• Managing and maintaining relationships with vendors and landlords
• Oversee building team including performance management reviews

Experience And Requirements
With basic level blockchain / Cryptocurrency knowledge or higher background
• College graduate with a four year degree
• Customer service and/or sales experience required
• Business operations and/or project management required
• Must have strong verbal and written communication skills
• Cold outreach experience a plus
• Understanding and experience managing a team of 2+ people
• Exceptional organizational and multitasking skills
• Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic, and empathy
• Passion and understanding for entrepreneurial communities

Job highlights
Flexible working hours Paid annual leave Transportation allowance
• Chinese, Conversational

Xiaoma co., LTD

  • Company type: Private
  • Recruiter Type: Employer
  • Industry type: Computers Software
  • About us
    Xiaoma co., LTD.Is a company focused on intellectual property services and enterprise services, software development, financial services, e-commerce operations, and other fields of integrated enterprise services group, we are committed to through the professional services to create value for customers;As a technology-driven enterprise, it is driven by technology and provides global customers:
    Intellectual property services of the whole ecological chain;
    Innovative Internet financial services;
    The value operation and transaction service of intellectual property;
    E-commerce services;
    Electronic signature and digital security solution;
    Marketing media services;
    Comprehensive B2B service platform.
  • Current Location: Guangzhou China
  • Address: 21/F No.111 Tiyixi Road, Tianhe District Guangzhou View in map
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