Mandarin & English Client Officer
Mandarin & English Client Officer
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Job ID: 1354783931
Date Updated:Aug 18, 2020
Employer: PureSmile 
- Work City : Shanghai
- Salary Range : 10,000 - 20,000 CNY /Month
- Work Experience : ≥2 year(s)
- Job Type :Full Time
POSITION SUMMARY: Perform a variety of reception, secretarial, insurance, and data entry duties for patients and strives to provide patients a stress-free, comfortable, warm and friendly environment. Answer telephones, schedule appointments, handle patient finance, maintain patient records, and coordinate patient flow. Promotes a safe, pleasant, and harmonious environment for staff, doctor, and patient.
DUTIES:
Greet patients on the telephone and in person
Hand off patient to the nurses/doctors in a caring manner
Respond to patient questions, concerns & complains about dental/ortho treatment in person and via email
Schedule and confirm patient appointments and recalls
Effectively & tactfully ask happy customers for patient referrals & testimonials
Build value for the practice & the doctors & for the appointment
Maintain an on-time schedule with little or no cancellations
Set up new patient charts
Check treatment cards and confirm that all appropriate information is included
Review charges with patient and collect payments effectively
Input patient data and charges into computer
End of day / End of month balancing
Create customized treatment plans for dental patients for insurance approval & follow up
Fill out insurance claims for patients
Follow through on overdue patient accounts
Assist in controlling inventory of front desk supplies (eg, business cards, brochures, consent forms, etc)
Participating in the company's marketing events
Other duties as assigned
DUTIES:
Greet patients on the telephone and in person
Hand off patient to the nurses/doctors in a caring manner
Respond to patient questions, concerns & complains about dental/ortho treatment in person and via email
Schedule and confirm patient appointments and recalls
Effectively & tactfully ask happy customers for patient referrals & testimonials
Build value for the practice & the doctors & for the appointment
Maintain an on-time schedule with little or no cancellations
Set up new patient charts
Check treatment cards and confirm that all appropriate information is included
Review charges with patient and collect payments effectively
Input patient data and charges into computer
End of day / End of month balancing
Create customized treatment plans for dental patients for insurance approval & follow up
Fill out insurance claims for patients
Follow through on overdue patient accounts
Assist in controlling inventory of front desk supplies (eg, business cards, brochures, consent forms, etc)
Participating in the company's marketing events
Other duties as assigned
Skills
Multitasking, Computer, Telephone, Customer Service, Exception Human Relations
PureSmile
- Company type: Foreign-owned
- Recruiter Type: Employer
- Industry type: Beauty/Health
-
About us
PureSmile provides exception dental and orthodontic services to the highly discerning international community in Shanghai. We were voted as "Top Dental Clinic" by Shanghai Timeout Readers. - Current Location: Shanghai China
- Address: 1, Biyun Road, Shangahi 201206 View in map
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