German Speaking Customer Service
German Speaking Customer Service
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Job ID: 1354807601
Date Updated:Nov 17, 2020
Employer: Zhejiang Menglei Import&export co.,ltd 
- Work City : Yiwu
- Salary Range : 18,000 - 30,000 CNY /Month
- No. Hiring : 2
- Work Experience : ≥2 year(s)
- Job Type :Full Time
This position requires a highly empathic person with excellent verbal and written English level. Below are the responsibilities and requirements :
Responsibilities
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and
Complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Assisting the Marketing & Sales team in daily operations.
Qualifications
2+ years of customer service or sales experience preferred
Ability to cooperate with and support other members of the customer service team
Strong verbal communication skills in German and English.
Willingness to interact daily with customers from a wide range of cultures and backgrounds.
Good sense of organization and keen attention to detail.
Knowledge of customer service best practices and desire to participate in trainings and professional development
Ability to perform well in a fast-paced working environment.
Responsibilities
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Knowing our products inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, comments and
Complaints.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Assisting the Marketing & Sales team in daily operations.
Qualifications
2+ years of customer service or sales experience preferred
Ability to cooperate with and support other members of the customer service team
Strong verbal communication skills in German and English.
Willingness to interact daily with customers from a wide range of cultures and backgrounds.
Good sense of organization and keen attention to detail.
Knowledge of customer service best practices and desire to participate in trainings and professional development
Ability to perform well in a fast-paced working environment.
Skills
Sales Promotion
Sales
Marketing
Language
• German, Fluent
• English, Fluent
Zhejiang Menglei Import&export co.,ltd
- Company type: Private
- Recruiter Type: Employer
- Industry type: Trading/Import & Export
-
About us
The leading supplier of promotional products in the United States, we carry thousands of items you can choose from and easily personalize with the help of our Design Lab - Simply upload your artwork, or select from our predesigned clipart and template ideas. Shop with us today and say hello to guaranteed low prices, fast delivery options, and Free Shipping on most items. - Current Location: Yiwu China
- Address: No.132 wuai road,Yiwu,Zhejiang Province View in map
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German Speaking Customer Service
Yiwu | 18,000 - 30,000 CNY /Month
2021-01-06
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