1.Provide good customer service, quickly handle and accurately reply to customers' emails, including providing pre-sale consultation, order tracking information and answering after-sales issues;
2.Properly handle customer complaints and disputes, improve customer satisfaction and account favorable rates, and maintain good account status;
3.Collect customer related data, participate in customer service satisfaction promotion planning and implementation;
4.Give feedback to superiors about questions or solutions collected, communicate with relevant departments, and improve team efficiency and overall coordination;
5.According to the company's business plan, implement activities to increase customer conversion rate, repeat purchase rate and customer loyalty;
6.Complete other work arranged by supervisor efficiently.
1. Full-time work is required;
2. Native German speaker is required;
3. Bachelor's Degree or above is required;
4. Be familiar with E-commerce will be a plus;
5. Experience working in China will be a plus;
6. Above one year working experience in customer service area will be a plus;
7. Good patience and teamwork spirit, strong learning and execution ability, great sense of responsibility.
1.Provide assistance in working visa apply;
2.12k-18k/month (before tax), negotiable based on the quality of work;
3.8 hours/day, 2-day weekend, offical holiday;
4.Provide Housing allowance, Meal subsidy, Annual home visit bonus;
5.Provide Insurance, Annual physical examination;
6.Festival gift, Monthly birthday party, Daily afternoon tea and snack time.
Address：No. 198-19 Songshan South Road, Dongfang Building 6F, Suite 601, Erqi District, Zhengzhou City
Ziel Home Furnishing Technology Co., Ltd.
- Company type:
- Recruiter Type: Employer
- Industry type: Trading/Import & Export
Ziel Home Furnishing Technology Co., Ltd.; A company is committed to creating a global E-commerce furniture brands and value "earnest in work and honest in business";
Since the beginning of 2007, the products have been extended to household, furniture, pets, outdoor and other categories. Proprietary brand such as SONGMICS, VASAGLE and FEANDREA are sold to more than 50 countries and regions through international E-commerce platforms such as Amazon, eBay, Wayfair and Alibaba, and self-owned online malls. It is one of E-commerce demonstration enterprises in Henan Province.
In 2018, IDG Capital, a top international venture capital firm, and Anker Innovations, a famous cross-border E-commerce enterprise, jointly invested and became a shareholder. In 2019, Vision Knight Capital led the investment, the original investor IDG Capital followed the investment, the company successfully completed the B round of financing.
Headquarters location: Zhengzhou,China;
Branch locations: Shenzhen, China; Dongguan, China; Los Angeles, USA; Remscheid, Germany; Osaka, Japan.
- Current Location: Zhengzhou China
- Address: No. 198-19 Songshan South Road, Dongfang Buliding 6F, Suite 601, Erqi District, Zhengzhou City