Customer Service Customer Service
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Job ID: 1354848887
Date Updated:May 10, 2021
Recruiter: Swiss Butchery
  • Work City : Shanghai
  • Salary Range : 8,000 - 14,000 CNY /Month
  • Work Experience : ≥3 year(s)
  • Job Type :Full Time
Swiss Butchery Company Profile
Swiss Butchery is China’s leading premium butchery specializing on fresh and speciality meat including home made sausages. Established in 2014, Swiss Butchery is a fast growing company that has three major stores in Shanghai, supplies some of the top hotels and restaurants in China, and is about to offer its meat products China nationwide via online sales.
Overall Job Description
The customer service & event manager is responsible for delivering the highest level of customer service and event satisfaction. The job focuses on the eCommerce part of our business and our newly opened experience center where events are hosted in our Cooking & Grill Academy. He/she is a dynamic personality who knows how to pleasantly communicates with customers via social media platforms (e.g. WeChat), eMail, phone, or face-to-face and solve problems. Our ability to “wow“ every customer in their meat purchase journey, including giving meat preparation and cooking advice, sets us apart from any of our competitors.

Job Description Specifics
- Respond to customer inquiries for eCommerce and events
- Coordinate event booking and execution
- Investigate customers problems and find solutions
- Handle customer complaints or any major incidents
- Oversee product exchanges, returns, and refunds
- Analyze eCommerce and Event data and statistics
- Isolate, identify and implement areas of improvement related to customer service and event management
- Utilize social media to respond to customer complaints

Education, Skills & Professional Requirements
- MUST: University degree from English Speaking country (USA, Australia, Canada, UK, New Zealand)
- MUST: Have worked for >2 years in an English Speaking country (USA, Australia, Canada, UK, New Zealand)
- MUST: Proficient in Mandarin and in English (both verbal and written)
- IDEAL: +2 years of experience in hospitality industry
- IDEAL: Passionate about Western style cooking

Characteristics
- Passionate
- Social & Interactive
- Disciplined
- Proactive
- Creative

Language
• English, Native level • Chinese, Fluent
  • Swiss Butchery

  • Recruiter Type: Employer
  • Current Location: Shanghai China
  • About us
    Swiss Butchery is China’s leading premium butchery specializing on fresh and speciality meat including home made sausages. Established in 2014, Swiss Butchery is a fast growing company that has three major stores in Shanghai, supplies some of the top hotels and restaurants in China, and is about to offer its meat products China nationwide via online sales.
  • Address: 3190, Hongmei Road, Shanghai View in map
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