1.Quickly handle and accurately reply to customers' emails, including providing pre-sale consultation, order tracking information, and answering after-sales issues;
2.Properly handle customer complaints and disputes, improve customer satisfaction and account favorable rates, and maintain good account status;
3.Collect customer-related data, participate in customer service satisfaction promotion planning and implementation;
4.Give feedback to superiors about questions or solutions collected, communicate with relevant departments, and improve team efficiency and overall coordination;
5.According to the company's business plan, implement activities to increase customer conversion rate, repeat purchase rate, and customer loyalty;
6.Complete other work arranged by supervisor efficiently.
1.Create and edit content for Amazon listing, brand website, and blogs according to interests of customers and search engine to achieve sales and branding;
2.Build social media strategy with products and brand based on native culture and fans interest;
3.Generate, publish and share daily content (original text, images, video, etc) to build meaningful connections with fans for brand building and business goals;
4.Develop brand relationship with influencer, bloggers, media, forum, deals, etc for sales promotion and brand building;
5.Collaborate with other departments (B2B, Amazon sales) to establish business relationships with wholesalers and retailers such as Amazon VC and the local marketplace.
6.Collaborate with other departments (products, sales, creatives) to give more native advice for sale improvement and market development.
1. Full-time work is required;
2. Native dutch speaker is required;
3. Bachelor's Degree or above is required;
4. Be familiar with E-commerce will be a plus;
5. Experience working in China will be a plus;
6. Above one-year working experience in the customer service area will be a plus;
7. Good patience and teamwork spirit, strong learning and execution ability, great sense of responsibility.
1.Provide assistance in working visa apply;
2.15k-20k/month (before tax), negotiable based on the quality of work;
3.8 hours/day, 2-day weekend, official holiday;
4.Provide Housing allowance, Meal subsidy, Annual home visit bonus;
5.Provide Insurance, Annual physical examination;
6.Festival gift, Monthly birthday party, Daily afternoon tea, and snack time.
Why Choose work at Zhengzhou
1.One of the oldest cities in China, roughly 5000 years history
2.Located in the central of China, convenient transportation and easily accessible to Beijing (2.5 hours), Xi an (2 hours), Shanghai (4 hours), Guangzhou (5 hours)
3.Top Class commercial city in China with more than 13 million population
4.Lower living costs and convenient city life
5.A pleasant climate with four distinctive seasons
Address: Address：No. 198-19 Songshan South Road, Dongfang Building 6F, Suite 601, Erqi District, Zhengzhou City