Online Dutch Customer Service Executive Online Dutch Customer Service Executive
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Job ID: 1354854839
Date Updated:Jun 27
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  • Work City : Zhengzhou
  • Salary Range : 15,000 - 20,000 CNY /Month
  • Work Experience : ≥2 year(s)
  • Job Type :Full Time
Job Description:
-CRM Dept:
1.Quickly handle and accurately reply to customers' emails, including providing pre-sale consultation, order tracking information, and answering after-sales issues;
2.Properly handle customer complaints and disputes, improve customer satisfaction and account favorable rates, and maintain good account status;
3.Collect customer-related data, participate in customer service satisfaction promotion planning and implementation;
4.Give feedback to superiors about questions or solutions collected, communicate with relevant departments, and improve team efficiency and overall coordination;
5.According to the company's business plan, implement activities to increase customer conversion rate, repeat purchase rate, and customer loyalty;
6.Complete other work arranged by supervisor efficiently.

-Copy-writing Dept:
1.Create and edit content for Amazon listing, brand website, and blogs according to interests of customers and search engine to achieve sales and branding;
2.Build social media strategy with products and brand based on native culture and fans interest;
3.Generate, publish and share daily content (original text, images, video, etc) to build meaningful connections with fans for brand building and business goals;
4.Develop brand relationship with influencer, bloggers, media, forum, deals, etc for sales promotion and brand building;
5.Collaborate with other departments (B2B, Amazon sales) to establish business relationships with wholesalers and retailers such as Amazon VC and the local marketplace.
6.Collaborate with other departments (products, sales, creatives) to give more native advice for sale improvement and market development.
Requirements:
1. Full-time work is required;
2. Native dutch speaker is required;
3. Bachelor's Degree or above is required;
4. Be familiar with E-commerce will be a plus;
5. Experience working in China will be a plus;
6. Above one-year working experience in the customer service area will be a plus;
7. Good patience and teamwork spirit, strong learning and execution ability, great sense of responsibility.

Benefit:
1.Provide assistance in working visa apply;
2.15k-20k/month (before tax), negotiable based on the quality of work;
3.8 hours/day, 2-day weekend, official holiday;
4.Provide Housing allowance, Meal subsidy, Annual home visit bonus;
5.Provide Insurance, Annual physical examination;
6.Festival gift, Monthly birthday party, Daily afternoon tea, and snack time.

Why Choose work at Zhengzhou
1.One of the oldest cities in China, roughly 5000 years history
2.Located in the central of China, convenient transportation and easily accessible to Beijing (2.5 hours), Xi an (2 hours), Shanghai (4 hours), Guangzhou (5 hours)
3.Top Class commercial city in China with more than 13 million population
4.Lower living costs and convenient city life
5.A pleasant climate with four distinctive seasons

Address: Address:No. 198-19 Songshan South Road, Dongfang Building 6F, Suite 601, Erqi District, Zhengzhou City

Job highlights
Work visa Paid annual leave Air travel allowance Medical & accidental insurance
Skills
Dutch customer service Online Advertising
Language
• Dutch, Native level • Chinese, Conversational

Ziel Home Furnishing Technology Co., Ltd.

  • Company type: Private
  • Recruiter Type: Employer
  • Industry type: Trading/Import & Export
  • About us
    Ziel Home Furnishing Technology Co., Ltd.; A company is committed to creating a global E-commerce furniture brands and value "earnest in work and honest in business";

    Since the beginning of 2007, the products have been extended to household, furniture, pets, outdoor and other categories. Proprietary brand such as SONGMICS, VASAGLE and FEANDREA are sold to more than 50 countries and regions through international E-commerce platforms such as Amazon, eBay, Wayfair and Alibaba, and self-owned online malls. It is one of E-commerce demonstration enterprises in Henan Province.

    In 2018, IDG Capital, a top international venture capital firm, and Anker Innovations, a famous cross-border E-commerce enterprise, jointly invested and became a shareholder. In 2019, Vision Knight Capital led the investment, the original investor IDG Capital followed the investment, the company successfully completed the B round of financing.

    Headquarters location: Zhengzhou,China;
    Branch locations: Shenzhen, China; Dongguan, China; Los Angeles, USA; Remscheid, Germany; Osaka, Japan.
  • Current Location: Zhengzhou China
  • Address: No. 198-19 Songshan South Road, Dongfang Buliding 6F, Suite 601, Erqi District, Zhengzhou City View in map
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