The Quality Assurance Agent is responsible for monitoring customer service agents’ conversations for quality assurance.
Essential Job Functions
• Utilize in-dept customer service knowledge and established guidelines to monitor call handling and email handling of Customer Service Agents.
• Act as resource within Customer Service to provide technical expertise, mentor others and provide regular Q&A sessions for agents.
• Analyze functional area and/or team performance and recommend appropriate action plans for continual service delivery improvements.
• Assist with the development and implementation of Quality programs to insure uninterrupted site operation.
• Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
Changsha Sunvelly Technology Co.,Ltd
- Company type:
- Recruiter Type: Employer
- Industry type: Trading/Import & Export
Founded in 2007, the Sunvalley Group has grown to become a leading eCommerce company that is home to six major international consumer brands: RAVPower, TaoTronics, HooToo, USpicy, VAVA, and Anjou. From energy-saving LED desk lamps to next-generation portable chargers to 100% pure essential oil, millions of customers benefit from our products each day and trust us to enhance their lives. That's why Sunvalley Group brands regularly become top-sellers in many leading eCommerce platforms across the world.
- Current Location: Changsha China
- Address: 9F,Building 14,Xincheng Science and Technology Park(Phase 2),Yuelu District Changsha City,Hunan Province