Client Support(Shanghai/Philippine/North America/ Europe)
1. Response to client request online or any other support timely by Email or online chat way to make sure a high quality feedback received from client;
2. As the standard of the client service to figure out the issues from clients and deliver the best user experience;
3. Collect the request from the clients and could cross work with stakeholders like product team or technical team;
4. Improve our SOP and fix the FAQ necessity as request;
5. Any other task assigned from the client support team leader.
1. At least 1 year’s custom support working experience and financial or Block-chain industry would be a plus;
2. Bachelor degree or above;
3. Could communicate commercially in Oral English and writing Email or reply the messages in English fluently and have any English language certification would be a plus;
4. Kindly personality and warm-hearted and detail orientation;
5. Could handle multiple tasks in the high-pressure work status and keep a professional attitude and strong team work spirit would be a plus.
*Office Hours：00:00- 09:00,SGT
- Company type:
- Recruiter Type: Employer
- Industry type: Internet/E-commerce
Our company oriented to global Internet users, who are distributed in many countries around the world. We are a team with international thinking and rich industry experience. We advocates a working atmosphere of freedom, innovation, sharing and trust.
Join us, you will experience a passionate working atmosphere and a harmonious, united working environment! Join us, you will participate in exciting team building every month and a series of competitions every quarter! Join us, you will work with many excellent partners! Join us, you will grow up with the company and achieve yourself at the same time! Team wins, everyone wins!
加入我们，你将会体验富有激情的工作氛围，和谐团结的工作环境！ 加入我们，你将会参与每月精彩团建，每季度系列比赛！ 加入我们，你将会和众多优秀的伙伴共事！ 加入我们，你将会和公司一起成长，同时成就自我！Team wins, everyone wins！
- Current Location: Shanghai China