1. Answer customer calls and emails, and accurately send the mailbox to the corresponding salesperson's mailbox-and in the WeChat business group@corresponding salesperson, if the salesperson's reply is not received in 5 minutes, you need to call reminder; (and make an inquiry Statistical classification)
2. Assist the head of the customer service department to analyze the operation of the platform;
3. Cooperate with the company to communicate with ASI, sage and other platforms by phone or email; (advertising issues, complaints, etc.)
4. Assist the salesperson to communicate with customers before, during and after sales;
5. Provide training for the business department from time to time.
Zhejiang Dongpeng Technology Co., LTD
- Company type:
- Recruiter Type: Employer
- Industry type: Trading/Import & Export
Zhejiang Dongpeng Technology Co., Ltd. is a comprehensive e-commerce enterprise with cross-border e-commerce B2C and B2B as the core, and has an import and export license. China is headquartered in Yiwu, Zhejiang, and has two entity wholly-owned subsidiaries in the United States.
The cross-border B2B business department is a trading company specializing in the export of various promotional gifts. The market is mainly for North American countries such as the United States and Canada. The main platforms are: ASI, SAGE, with the two most powerful promotional gift platforms in North America, ASI & SAGE (professional B2B platform) and the new promotion platform, with a strong and complete sales and service system, and independent large-scale trading websites.
The cross-border B2C business unit conducts information release and product search through a third-party cross-border e-commerce platform, and finally realizes commodity transaction services. At present, it mainly sells high-quality, cost-effective factory direct-purchase products to Europe, America, Southeast Asia, the Middle East and other countries through Amazon, Ebay, Shoppee and other platforms.
Dongpeng Technology always takes "providing high-quality products and excellent services to global customers" as its corporate mission. Adhering to the beautiful vision of achieving employees and changing our future. Take gratitude, loyalty, dedication and innovation as the core values. Committed to becoming a leader in global e-commerce trade.
- Current Location: Jinhua China
- Address: Unit 2, Building 43, District 2, Jizhai, Beiyuan Street, Yiwu City