Customer Support (Remote) [International] Customer Support (Remote) [International]
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Job ID: 1354893418
Date Updated:Nov 18, 2021
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Employer: Thinkreate
  • Work City : International
  • Salary Range : 10,000 - 15,000 CNY /Month
  • Work Experience : No experience
  • Job Type :Full Time
Responsibilities

• Handle customer request through live chat and other online tools.
• Provide accurate, valid and comprehensive information by using the right customer service methods/tools.
• Provide proper solutions to customer issues within reasonable time limits.
• Keep records of customer interactions and follow up to ensure smooth and accurate resolution of customer issues.
• Follow communication procedures, guidelines, and policies.
• Ensure customer satisfaction and provide professional customer support.
• Maintain a positive, empathetic, and professional attitude toward customers at all times.

Requirements

• Diploma and/or University Degree.
• Customer service experience in finance or E-commerce industries will be highly advantageous.
• Ability to work under pressure, strong communication skills and exceed beyond expectations.
• Passionate for the customer service industry
*This is a remote job and need to cover office hour:00:00AM-09:00AM Singapore time

Job highlights
Work from home opportunities Flexible working hours
Language
• English, Native level

Thinkreate

  • Company type: Private
  • Recruiter Type: Employer
  • Industry type: Internet/E-commerce
  • About us
    Our company oriented to global Internet users, who are distributed in many countries around the world. We are a team with international thinking and rich industry experience. We advocates a working atmosphere of freedom, innovation, sharing and trust.
    Join us, you will experience a passionate working atmosphere and a harmonious, united working environment! Join us, you will participate in exciting team building every month and a series of competitions every quarter! Join us, you will work with many excellent partners! Join us, you will grow up with the company and achieve yourself at the same time! Team wins, everyone wins!
    上海思建网络科技有限公司是一家面向全球互联网用户的公司,用户分布在全球众多国家。
    思建拥有一支具有国际化思维和丰富行业经验的团队,思建提倡自由、创新、分享、信任的工作氛围,有着良好的工作环境和远大的发展前景,放眼全球,为员工提供一个职业成长的空间和平台,实现公司和员工共赢。
    加入我们,你将会体验富有激情的工作氛围,和谐团结的工作环境! 加入我们,你将会参与每月精彩团建,每季度系列比赛! 加入我们,你将会和众多优秀的伙伴共事! 加入我们,你将会和公司一起成长,同时成就自我!Team wins, everyone wins!
  • Current Location: Shanghai China
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