English User Operation (foreign) English User Operation (foreign)

Job ID: 1354896261
Date Updated:Sep 13, 2022
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  • Work City : Shanghai
  • Salary Range : 10,000 - 20,000 CNY /Month
  • Work Experience : No Experience
  • Job Type :Full Time
Our team went to sea in 18 years and has successfully occupied many overseas markets. Now we focus on medium-sized casual games, sincerely recruit overseas users to operate, and make more popular boutique games together.

Job Responsibilities:
1. Responsible for social media establishment, publicity, brand building, topic guidance and other maintenance work;
2. Responsible for dealing with online/message consultation work of players, answering relevant questions;
3. Responsible for user maintenance and research, maintain core users through official and private chat, and research user needs;
4. Responsible for official customer complaints processing and optimization, timely inquiry and feedback, to ensure customer satisfaction;
5. Assist project team r&d and operation personnel to solve players' problems, fix game bugs and improve game mechanics;

Job Requirements:
1. Bachelor degree or above, European and American students studying in China/foreign nationals in Europe and America preferred;
2. Fluent in Chinese and English, able to communicate without barrier;
3. Good communication skills, patient and careful, gentle personality;
4. Love games, and hope to develop in the Internet service industry for a long time;
5. Knowledge of other languages, love of casual games, experience in running a public homepage is preferred.

We uphold the brand proposition of "BE WILD. BE FREE." and adhere to the cultural concept of entrepreneurship, simplicity and pragmatism, openness and inclusiveness, and courage to take responsibility. Here -
【 Attitude 】 We are self-driven, no boundaries, no one can define your stage and ceiling;
【Atmosphere】 The interior is really flat. The opinions of new people and different viewpoints may become the key to Polk's progress.
【Growth】There is a mentor and a growth partner double cover, internal sharing + external hiring god to help you break through yourself;
【 Life 】 Three afternoon tea a day, housing supplement apartment of your choice, festival clubs overseas tour... Make games not just work, but your life!


1. 负责社媒组建、宣传、品牌建设、话题引导等维护工作;
2. 负责处理玩家线上/留言等的咨询工作,解答相关疑问;
3. 负责用户维系和调研,通过官方、私聊等方式维系核心用户,调研用户需求;
4. 负责官方客诉处理和优化,及时进行查询及反馈,确保客户满意度;
4. 协助项目组研发和运营人员,解决玩家的问题,修复游戏BUG,完善游戏机制;

1. 本科及以上学历,欧美学生在中国留学/留中欧美外籍人士优先;
2. 流利掌握中英文,可进行无障碍沟通;
3. 沟通能力强,耐心细心,性格温和;
4. 热爱游戏,希望在互联网服务行业长期发展;
5. 掌握其他语言者,热爱休闲游戏者,有公共主页运营经验者优先。

我们秉承“BE WILD. BE FREE.”的品牌主张,坚持始终创业、简单务实、开放包容、勇于担当的文化理念。在这里——

Job highlights
Free meal House Relief
• English, Native level
  • About us
    Founded in April 2010, BOKE Technology Co., Ltd was registered in the Universal Software Park at Putuo District of Shanghai, with a 360 million RMB registered capital. BOKE primarily focuses on developing and publishing high-quality casual games globally, and is thriving to become world’s advanced interactive entertainment platform. The company has been selected as a China Top 100 Internet Company in 4 consecutive years (No. 66 in 2020). Our recent recognitions also include “Identification of Enterprise Technology Center of Shanghai”, “Shanghai Top 100 Software Technology Service”, “High-Tech Enterprise” and “Unicorn of Putuo District” etc.

    Some of BOKE’s games include Fish Hunter Champion, Top Chef, RollerCoaster Tycoon, Cat Home and Tile Master. The genre covers casual competitive, collecting and cultivating, simulation and strategy. The games have 500 million registered users and 60 million monthly active users. In the future, BOKE will actively explore and develop the “Game+” mode. Using games as a carrier to integrate games and education, medical care, sports, public welfare, BOKE will be dedicated in building an internet environment based on game industry as a core that allows multiple fields to work together.
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