✧ Answering incoming calls, faxes and emails relating to the programs supported;
✧Identifies customer requirements and ensures that they are answered or routed through to the appropriate support area;
✧Manages customer escalations and ensures that these are answered, tracked and escalated as required.
✧ Escalates issues outside of service boundaries when a resolution is unable to be confirmed;
✧ Provides call backs and or call downs to subscribers and partners as required;
✧Provides a high level of professional and competent customer service and is able to communicate effectively with customers;
✧Demonstrates a strong customer service orientation and takes responsibility to ensure customer are satisfied.
✧ Be willing to following the working time assigned by immediate supervisor.
✧ Proficiency & Comprehension of local languages to be supported (English);
✧ 6 months or above of full time call handling experience or relevant work experience;
✧ Ability to "talk and type" (to be verified at interview stage);
✧ Good verbal and written communication skills (to be verified via formal testing);
✧Good analytical problem solving skills; linear and logical troubleshooting skills (to be determined during interview process);
✧ Self-disciplined and perceptive;
✧ Action and service oriented – can demonstrate initiative and a friendly, "can do" attitude.
Spark Education Limited
- Company type:
- Recruiter Type: Employer
- Industry type: Education/Training/Universities & Colleges
Spark Thinking, founded in December 2017, currently has logical thinking, Chinese literacy and other products, with more than 370,000 students, covering more than 80 countries and regions around the world. Spark thinking adopts small class live courses and live interactive AI classes. Through the inspirational guidance of teachers and a combination of animation, games, interesting teaching aids and other ways, knowledge, ability and thinking are interconnected and advanced layer by layer, so as to cultivate children's observation, thinking, logical thinking and independent solution in interactive practice.
- Current Location: Beijing China
- Address: Chaoyang District, Beijing City