Customer Support Specialist Customer Support Specialist

Job ID: 1354903625
Date Updated:Jan 24
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  • Work City : Shanghai
  • Salary Range : 20,000 - 25,000 CNY /Month
  • Work Experience : ≥3 year(s)
  • Job Type :Full Time
JAKA robotics is currently looking for a full-time Customer Support Specialist to join our growing
overseas business development team. JAKA robotics is a leader in cobot development and our
mission is to “Free Yours Hands by JAKA”. We are looking for someone with a strong technical
background who will be able to understand the product quickly. While the role is mainly technical,
you should be prepared to interact and assist customers with any technical issues. The customer
support specialist will report to the customer support manager. This is an exciting opportunity for someone looking to join an exciting and growing industry.

Responsibilities:
-Assisting customers with technical problems
-Preparing and following up on technical proposals for customers
-Redacting technical documentation
-Supporting technical and application needs of Business Development team in
sales & marketing materials

Qualifications:
-3 years technical experience including engineering or high level technician
-Experience in project management
-Experience in customer service
-Comfortable with technical subject
-Knowledge of programming logic is a plus
-Flexible and able to adapt quickly
-Language: English, level C1, additional languages are a strong advantage

Job highlights
Work visa
Language
• English, Business level

JAKA Robotics

  • Company type: Private
  • Recruiter Type: Employer
  • Industry type: Machinery/Equipment/Heavy Industries
  • About us
    AKA was founded in 2014 as a high-tech manufacturer in the field of industrial automation. Today we have a headquarters with 4 branches, 2 R&D centers, 3 divisions and a complete ecosystem for collaborative robotics applications. In numbers: 100+ partners with JAKA+.

    At JAKA, we always adhere to the belief that quality and the customer comes first. We are fully focused on the needs of our customers and have consistently launched products that meet the most diverse and high-quality requirements, earning us a strong reputation in the industry. It is precisely this kind of human spirit that has earned JAKA the recognition of a large number of customers at home and abroad.

    JAKA cobots are designed to fully collaborate with humans while providing enhanced safety through our self-developed safety system. In addition to the safety system, we own 208 patents for core technologies and 64 patents for various inventions.

    At JAKA, we are interested in what our partners are concerned with and what automation problems they need to solve. Our collaborative robots are capable to resolve your headache to your satisfaction, and in a reasonable amount of time to seamless return of the investment.

    From automotive industry to food and beverage industry. From screwing to painting. Our ecosystem includes different types of end tools which can deliver the expected solutions to our partners.

    At JAKA, we use to say "Just Always Keep Amazing", which not only means that we make your hands free by automating your business. At the same time, we help you make your business smarter through our collaborative robots to facilitate your transition to Industry 4.0. Simply said your facilitation to smart factory.

    What can you expect from JAKA?

    Adaptable solution for your needs
    Unlimited technical possibilities
    Patented technology
    Advanced scientific technology and much more.
  • Current Location: Shanghai China
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QC Technician

Shanghai | 10,000 - 13,000 CNY /Month 2022-05-11

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