Room Division Management Trainee Room Division Management Trainee
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Job ID: 1354950257
Date Updated:Oct 20, 2022
Recruiter: Kempinski Hotel Shenzhen
  • Work City : Shenzhen
  • Salary Range : 5000 - 7000 CNY /Month
  • Work Experience :≥2 year(s)
  • Job Type :Full Time
Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski quality standards.
Upon check in, register guest and assign rooms. Accommodate special requests whenever possible. If needed, assist guests in completing the registration cards. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Verify the guest’s method of payment and follow established credit-checking procedures.
Upon departure of guests, process the guest check out procedures. Inquire for last minute charges. Receive payment from guests. Settle the guest account and give copy of the invoice.
Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
Answer all guest requests and questions in a friendly and caring manner, whether by telephone, email or in person, provide/receive information and take appropriate actions or if needed refer the matters to the relevant persons to handle. It may be handling messages, dealing with complaints, making a reservation for a tour, a restaurant or transportation, providing directions, confirming flights etc.
Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards.
Write down messages accurately for our guests and deliver messages in a timely manner.
Handle personal wakeup call requests for guests according to our standards and automatic wakeup call requests for group and crew guests.
Maintain a record of all complaints and requests, follow up and inform concerned operating departments.
Perform special projects and related duties as assigned.

Job highlights
Work visa Paid annual leave Mandarin lessons Free meal Free apartment
Language
• English, Conversational
  • About us
    Shenzhen is a modern and dynamic destination with contemporary art, technology, and modern culture. Located in the research, commerce and education centre of Nanshan District, Kempinski Hotel Shenzhen overlooks Shenzhen Bay and directly connects to the heart of the city’s new CBD area. Houhai Station with Metro line no. 2 and no. 11 passing by, is adjacent to the hotel.

    Kempinski Hotel Shenzhen features 384 deluxe Rooms and Suites and 3 lively Restaurants and Bars. It is a nice choice for Meetings and Events in the grand ballroom and the other six function rooms, which are located on floor 3 of the hotel. The hotel’s Services and Facilities include concierge service, a business centre, a fitness centre and a swimming pool, whether you are on a business trip or city break.
    For further information prior to your arrival, you can contact us
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