Customer Service Specialist (remote) Customer Service Specialist (remote)

Job ID: 1354952431
Date Updated:Jan 03
  • Work City : Guangzhou
  • Salary Range : 10,000 - 15,000 CNY /Month
  • Work Experience : ≥3 year(s)
  • Job Type :Full Time,Remote
RESPONSIBILITIES
• Interact with customers through various channels (Tickets, Community, Email, Etc.)
• Find, investigate, and resolve customer issues in a timely manner with the highest possible quality standards
• Successfully maintain acceptable qualitative and quantitative KPI Scores
• Identify trends and report potentially problematic leanings to technical and management teams
• Perform other duties as assigned

QUALIFICATION REQUIREMENTS
• College degree is required
• Open to new graduates, but 1-3 years’ relevant work experience is preferred
• Native English, proficient in Russian or French is a plus
• Highly developed sense of integrity and commitment to customer satisfaction
• Demonstrated passion for excellence with respect to treating and caring for customers
• Ability to type quickly and write with good grammar and punctuation in English
• Ability to maintain a friendly disposition under pressure
• Ability to interpret incomplete or cryptical messages that might be written by English as a second language customers
• Employee must be qualified for signing a contract under the law of the People’s Republic of China

【WORKING TIMESLOT】
China Standard Time: 1AM-10AM; 7PM-4AM (work in shifts)

Job highlights
Work from home opportunities Flexible working hours
Language
• English, Fluent
  • Goat Games

  • Recruiter Type: Employer
  • Current Location: Guangzhou China
  • About us
    Game enthusiasts WANTED!! GOAT Games is ready to change the game. Do you want to play?

    Goat games, founded in 2019, is a mobile game company located in Guangzhou/Chengdu/Hainan. With fast-paced growth, we are now looking for global teammates to create more miracles!
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