Background Information
Game enthusiasts WANTED!! GOAT Games is ready to change the game. Do you want to play?
With fast-paced growth, we are now looking for a Customer Experience Specialist (CXS) to join our expanding Customer Experience department! As a CXS, you will be the face of GOAT Games, and quite literally our brand ambassador.

HOW TO BE OUR MVP
• Put yourself in game players’ shoes. Handle inquiries to ensure issues are resolved promptly and thoroughly in an empathetic and friendly manner.
• Stay focused. Respond quickly and promptly with good grammar, punctuation and attention to detail.
• Be proactive. Continuously evaluate and identify opportunities to drive process improvements.
• Take ownership in our products. Bug test new development builds and provide feedback from the customer experience point of view.
• Be nimble and flexible. We work 24/7 as a team! This position is required to work on some holidays and weekends. But we can offer to WORK FROM HOME!

RESPONSIBILITIES
• Interact with customers through various channels (Tickets, Community, Social, Email, Etc.)
• Find, investigate, and resolve customer issues in a timely manner with the highest possible quality standards
• Successfully maintain acceptable qualitative and quantitative KPI Scores
• Identify trends and report potentially problematic leanings to technical and management teams
• Perform other duties as assigned

QUALIFICATION REQUIREMENTS
• High School diploma required. College degree, or progress toward a college degree preferred
• Open to new graduates, but 1-3 years’ relevant work experience is preferred
• Native English, proficient in Russian or French is a plus
• Highly developed sense of integrity and commitment to customer satisfaction
• Demonstrated passion for excellence with respect to treating and caring for customers
• Ability to type quickly and write with good grammar and punctuation in English
• Ability to maintain a friendly disposition under pressure
• Ability to interpret incomplete or cryptical messages that might be written by English as a second language customers
• Employee must be qualified for signing a contract under the law of the People’s Republic of China