Customer Service Customer Service
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Job ID: 1354998857
Date Updated:Sep 28
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Recruiter: Faendrich (Shanghai) Biotechnology Co., Ltd.
  • Work City : Shanghai
  • Salary Range : 15,000 - 25,000 CNY /Month
  • No. Hiring : 2
  • Work Experience : ≥1 year(s)
  • Job Type :Full Time
Responsibilities:
1、Be responsible for the reception and guidance of visiting customers and customer registration management;
2、Be responsible for receiving the demand feedback from the reception service platform, timely promoting and tracking the demand progress (work order system, call system, online platform system);
3、Be responsible for statistics, recording and archiving of demand data generated by online service platform and forming traceability;
4、Be responsible for regularly handling the unanswered calls from the hotline, and regularly conducting telephone review and return visits;
5、Periodically summarize the demand feedback of online service platform;
6、Be responsible for other work assigned by the superior.

Qualifications:
1、College degree or above，Currently living in Shanghai；
2、Under 30 years old, male or female, female height more than 1.63 meters, male height more than 1.78 meters， 1+ year of customer service reception experience;
3、Sweet voice, quick and flexible response, clear thinking, good language expression ability and good at communication;
4、Live in China for more than 2 years and live in Shanghai now, fluent in English and strong Chinese listening and speaking ability is preferred;
5、Familiar with word, Excel, PPT and other common office software;
6、Good sense of service, teamwork, patience and meticulous, serious and responsible.

Job highlights
Work visa Paid annual leave Medical & accidental insurance
Skills
communication
Language
• Chinese, Basic • English, Fluent
  • About us
    Faendrich (Shanghai) Biotechnology Co., Ltd.is a subsidiary of German Cell Group which is a high-tech enterprise specializing in immune cell research、clinical application research and cell technology services. The company is headquartered in the Zhonggeng global creative center in xumin business belt, Zhongcheng, Shanghai. With cell research center, medical center, operation center, national direct center and Sino German cell business school, covering an area of more than 8000 square meters. It has a professional technical R & D and medical team led by many experts and scholars at home and abroad with outstanding achievements in the field of immune cells and regenerative medicine. Introduce the cutting-edge technology of German autoimmune cells into China, cooperate with senior cytology and biology experts from China and Germany, realize the transformation, application and promotion of autoimmune cell technology in China, and commit to the innovation and development of life and health industry.
  • Address: 31F, building T2, Zhonggeng global creative center, Lane 166, Minhong Road, Minhang District, Shanghai View in map
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