Arrange appointments and meetings for the General Manager, record in the calendar/diary and ensure the General Manager has the appropriate documentation for each appointment.

· Attend meetings such as Department Head Meeting, Executive Committee Meeting and any other when requested and take minutes of attended meetings.

· Receive visitors and guests on behalf of the General Manager and in his/her absence, answer questions and concerns and follow through resolutions.

· Arrange room and restaurant reservations for VIP guests/personnel if requested.

· Arrange and coordinate the general manager's schedule and remind him/her in time.

· Assist General Manager in compiling guest data to be used for service quality improvement.

· Assess priorities of work and, wherever possible, assist in organizing General Manager’s priorities.

· Answer telephones in the Executive Office as and when required.

· Assist the General Manager to deal with hotel related official documents, such as owner's report, thank you letters, complaint letters and other business documents.

· File and record all business documents as required.

· Check documents submitted by departments and record when use the stamp.

· Assist with translations, verbal and written.

· Maintain strictest confidentiality at all times on all matters.

· Demonstrate essential overall knowledge of the organization.

· Understand the responsibilities of other sections and departments and cooperate with them.

· Adhere to the hotel’s security and emergency policies and procedures.

· Demonstrate professional attitude and behavior at all times.

· Prepare and maintain files, reports, letters, memorandums and other relevant business documentation.

· Ensure all reporting and servicing deadlines are met on a timely basis.

· Maintain an accurate tracking system for prompt handling of issues concerned.

· Order and maintain office supplies.

· Abide by the team member handbook, hotel policies and procedures, hotel Code of Conduct.

· Demonstrate professional attitude and behavior at all times.

· Maintain personal presentation to hotel standards.

· The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.

· Carry out any other reasonable duties and responsibilities as assigned.