Consumer Service Specialist Consumer Service Specialist
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Job ID: 1355032349
Date Updated:Jul 03
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Recruiter: Shanghai Xunmeng Information Technology Co., Ltd.
  • Work City : Shanghai
  • Salary Range : ≤30000 CNY /Month
  • Work Experience :No Experience
  • Job Type :Full Time,Part Time
1) To deal with the after-sales problems of overseas users, quickly locate the user's problems, and give professional and efficient solutions;
2) To deal with all kinds of difficult problems of customers, good at listening, effectively resolve customer complaints emotional, have the ability to risk prediction, through effective means can be in advance to prevent risk or front to solve the problem;
3) Excellent service skills and service consciousness, in solving the user's problem at the same time, can make the user feel warm;
4) from the customer experience and demand, to provide customers with solutions while analyzing and summarizing the product and process issues, to promote the enhancement of improvement, enhance customer satisfaction.
Requirements
1) Bachelor degree or above, good communication record, expression ability, responsibility and self-learning ability, as well as the willingness to constantly improve themselves, and constantly accept new challenges. ;
2) Any one of the following languages to reach B2/specialized four and above: Polish, Portuguese, Swedish, Czech, Greek, Dutch, Finnish, Romanian, Danish, Irish, Filipino, Norwegian, Malay, Magyar, Slovenian, Bulgarian, Estonian, Latvian, Croatian, Lithuanian, Zulu;
3) Posts for the middle shift and evening shift shift, can accept the night shift and shift preferred

  • About us
    Pinduoduo, founded in April 2015, is an Internet company growing in Shanghai. Born from the unique agricultural trade platform of mobile devices, Pinduoduo uses agricultural platforms, global farming, and develops a new model of agricultural products featuring Pinduoduo, gradually becoming a unique full-category e-commerce platform featuring agricultural and sideline products. Pure mobile e-commerce platform. New ideas, as the innovative consumer experience of multi-e-commerce, continue the value of "more users", and create the effect of "multiple images" for the most extensive patchwork creation. Pinduoduo was listed on NASDAQ in the United States in July 2018 (NASDAQ: PDD). Since June 19, 202, the number of 1 billion active users has reached 849 million, and the number of business has reached 8.6 million. The average number of detours per day exceeds one order. It is the e-commerce platform with the most users in mainland China and the largest online agricultural and sideline products in the world. retail platform.
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