Guest Relation Officer（GRO）

Guest Relation Officer（GRO） Guest Relation Officer（GRO）

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Job ID: 1355041095

Date Updated:Sep 13

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root 2017-07-19 11:07:12

Recruiter: Guangdong Suishi Enterprise Management Co., Ltd Verified company

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Salary Range :	8000 - 15000 CNY /Month	Job Location :	Shenzhen
Job Type :	Full Time	Work Experience :	≥2 year(s)

Work City : Shenzhen
Salary Range : 8000 - 15000 CNY /Month
Work Experience :≥2 year(s)
Job Type :Full Time

54 applications

1. Responsible for maintaining customer relationship management, establishing healthy guest relationships, improving guest satisfaction, and improving hotel online review scores
2. Responsible for accepting customer complaints from resorts/hotels, identifying and preventing potential risks of customer complaints from various projects, and promptly handling and providing feedback on customer complaints
3. Master the room reservation status, report the booking status of important groups and guests to the department manager, check the sending status of VIP notices, and be responsible for the implementation of VIP reception work
4. Responsible for receiving and seeing off guests at the front desk and lobby, and providing polite and professional services to hotel guests
5. Assist in managing the luggage room, ensuring that all luggage is labeled and securely stored in a suitable location
6. Responsible for all special matters and announcements related to hotel services
7. Ensure that all equipment in the work area is in good working condition
8. Arrange taxi and airport shuttle services for guests who are expected to leave the hotel upon request
9. Complete other tasks assigned by superiors on time

Job highlights

Work visa Paid annual leave Air travel allowance Free meal Free apartment

Skills

Fluent in Chinese and English

Language

• Chinese, Fluent • English, Fluent

Guangdong Suishi Enterprise Management Co., Ltd
Recruiter Type: Agent
Current Location: Zhuhai China

About us
Guangdong Suishi Enterprise Management Co., Ltd., established in 2019 and located in Zhuhai, Guangdong Province, is a company primarily engaged in the business service industry. The registered capital of the enterprise is 5 million RMB.

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