English Game Customer Service English Game Customer Service
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Job ID: 1355053323
Date Updated:Dec 12, 2024
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Recruiter: Yotta Games
  • Work City : Shanghai
  • Salary Range : 8000 - 13000 CNY /Month
  • Work Experience :No Experience
  • Job Type :Full Time
Job Responsibilities:

1. Communicate online with players from English-speaking areas.
2. Manage game forums, email communication, and solve related problems.
3. Properly and promptly handle player complaints to effectively resolve player dissatisfaction.
4. Understand player needs and record their feedback.
5. Actively participate in process and business improvement efforts, and provide reasonable suggestions.
6. Support translation and localization from Chinese into English;
7. Complete other tasks assigned ad hoc.

Job Requirements:

1. Native speaker of English
2. Fluent level of Chinese (HSK5)
3. Deep understanding of the English culture.
4. Passionate about video games and rich experience playing video games.
5. Good communication skills and good teamwork spirit.
6. Able to multitask, diligent and responsible.

Basic information:

Job type: Full-time on-site (no remote)
Location: SHANGHAI, Loushanguan Rd Line 2 Metro Station
Work Visa: Provided
Salary: 8k-13k RMB (depending on experience)
Working hours:
Monday to Friday 10am-7pm (including one-hour break)
Night shift depending on project: 4pm-1am (including one-hour break) (reimbursed taxi home)

Job highlights
Work visa Paid annual leave Transportation allowance Medical & accidental insurance
Language
• English, Native • Chinese, Fluent

  • Yotta Games

  • Recruiter Type: Employer
  • Current Location: Shanghai China
  • About us
    Founded in 2012, Yotta Games dedicates itself to becoming a global developer and publisher of video games. Right from the start, we have created and published more than 10 games for mobile and web, and are serving 200 million players around the world.
    Yotta Games performs well and is the top 10 in the overseas mobile game field. Based on the team’s powerful R&D strength and 3D marketing ability, we will always focus on producing and promoting games loved by worldwide players.
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