Guest Relation Officer Guest Relation Officer
Sorry,this ad has expired.

Job ID: 1355082533
Date Updated:Aug 29, 2025
Recruiter: Guangdong Hongqiao Human Resources Management Service Co., Ltd.
  • Work City : Guangzhou
  • Salary Range : 8000 - 12000 CNY /Month
  • Work Experience :≥3 year(s)
  • Job Type :Full Time
1. In strict accordance with the hotel rules and regulations and work procedures, host and participate in the daily operation of departments,, polite, professional and effective service for guests to keep the efficiency and quality of customer service
2. Pay attention to VIP and special requirements of booking, timely update of relevant information, to ensure that VIP and special guests book and stay in good working order, in the lobby to receive or welcome guests
3.Take the initiative to ask guests for their opinions every day, collect guest comments, and feedback them to the Guest Service Manager; professionally and effectively maintain good guest relations ,assist guests to solve difficult problems. improve guest satisfaction
4.Passion for our brand, actively promoted hot hotel housing and catering information to guest.
5. To deal with guest complaints, handle with a professional work attitude, to ensure guest satisfaction
6. Effective management of assets ,open source saving
7.Strict implementation of hotel’s new tasks and mission
8.Full attention to the guest experience, including before check-in, at check-in, during stay, after check-out
9.Assist in check-in and check-out at the front desk

Order:
1. Bachelor degree or above,
2. Knowledge of Hotel Management.
3. Work Experience: More than two year working experience in guest service in five-star hotel.
4. Strong communication abilities, handling skills, writing skills, and proficient in English.
5. Knowledgeable of the various departments’ policy and procedures, and the hotel’s rules and regulations.
6.Ability to quickly resolve problems, mitigate complaints and handle emergencies.
7.Strong sense of responsibility, professional dedication, enthusiasm for tasks, and strict working attitude.
8.Well-groomed, professional, confident, and dignified.
9. Native speaker of Arabic, Spanish, Thai, and English. Can speak Chinese.

Skills
在五星级酒 店做过
Language
• English, Native • Chinese, Advanced
  • About us
    Hongqiao Group
    Founded in 2002, Hongqiao Group is headquartered in South China International Port and Shipping Center, which is located in the Yuzhu Port Business District — the second Central Business District (CBD) of Guangzhou. Rooted in South China and serving the whole country, it is one of the earliest professional human resources service institutions established in Guangdong. To date, the group has accumulated 20 years of experience in human resources services and has been deeply engaged in the human resources service industry for over two decades.

    Its group members include more than 10 human resources service entities, such as Guangdong Hongqiao, Guangzhou Hongqiao, Guangdong Hongqiao (Shenzhen), Guangzhou Hongqiao (Shenzhen), Guangdong Jiangmen, South China Branch, Guangdong Hongqiao Foshan Branch, Fuzhou Hongqiao, Wuhan Hongqiao, Jiangmen Hongqiao, Huixin Urban Services, and Fogang Hongqiao, with a registered capital of over 100 million yuan (RMB).
Share this job
Job Alert
Get new jobs by email
Modify criteria

Other jobs you may be interested in...

Popular Job Searches in Guangzhou

Whole School Director of Study
Guangzhou | 35000 - 50000 CNY /Month 2026-05-09

Operations Manager
Guangzhou | 18000 - 25000 CNY /Month 2026-07-15

Operations Manager
Guangzhou | 18000 - 25000 CNY /Month 2026-08-14

Managing Director, China Product Venture
Guangzhou | 20000 - 28000 CNY /Month 2026-08-07

Academic Principal/Senior Leadership -LT
Guangzhou | 45000 - 70000 CNY /Month 2026-08-08

Keep up with us on social media and our mobile app:

Wechat: jobsCINA