E Commerce Customer Service E Commerce Customer Service
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Job ID: 1354772349
Date Updated:Jul 05, 2020
Recruiter: XiMeng Industry (Hangzhou) Co,Ltd.
  • Work City : Hangzhou
  • Salary Range : 4000 - 10000 CNY /Month
  • Work Experience :≥2 year(s)
  • Job Type :Full Time
Diveristech is seeking an eCommerce Customer Service Specialist to join a 10 Person eCommerce team, reporting directly to our Customer Support Manager

Essential Job Functions:

# Provide Email Customer Support - Answer Online Customer Questions ( Technical & General )

# Deal with 1 to 3 Star Reviews ( Search online to find Customers / Send Samples / Have mistaken reviews Removed )

# 24 / 72 Customer Support Emails

# Customer Complaint resolution. Where customer makes a negative claim about any of our products work with our Purchasing and Quality Dept to have samples Tested

# Corrective Action Plans - Awareness of issue, and ability to work with Purchasing & Quality Assurance Dept to implement corrective action plan, and with design department to create artwork to communicate issue resolution with future customers

# Data Analysis — Run Reports - Quality trend reports. Support all Retail Customer service; including answering all email questions, refunds, returns, and exchanges on all E-Commerce platforms.

  • About us
    Diversitech Manufacturing was founded in 2003 and has grown to become one of China’s leading Hand & Power Tool Suppliers.

    Diversitech Manufacturing traditionally produced private label product lines for world-famous retailers, and now we have a focus on Distributing our partner Tool brands - “Apollo” and “Hi-Spec” - through online E-Commerce Platforms.

    Compliant with ISO9001:2008 Diversitech Manufacturing has set up a complete supply chain management and service system, including R&D, in-house lab analysis, manufacturing, quality control inspections, warehousing & logistics with 24 hour Global Customer Support

    Diversitech Manufacturing is Wholly Owned Foreign Manufacturer & Distributor based in Hangzhou, China.

    This is an excellent opportunity to live and develop a career in the heart of China.

    You will be working as part of a team of foreigners that have over 50 years combined Chinese experience - covering all aspects of Product Development, Manufacturing, Branding, Marketing & Global Distribution.

    Through this dynamic role in a fast paced industry you have the opportunity to work with and learn E-Commerce across multiple disciplines and departments.

    An excellent Career Development Opportunity - To the right person capable of proving themselves you will be provided with managerial and continuous career growth opportunities
  • Address: Xiaoshan, Hangzhou View in map
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