Blue Nile is one of the largest online retailers of certified diamonds, engagement rings and fine jewelry. Our standards are amongst the highest of all jewelers. We provide a superior customer experience, extraordinary value and industry leading product quality and style. We obsess about our customers and are passionate about providing each customer with an amazing experience.



Blue Nile is looking for a passionate and talented Customer Service Specialist in our Shanghai office who is native English to join our team as a Diamond and Jewelry Consultant. Additional languages including Spanish, Chinese, French, Japanese and Arabic are a plus. We are looking for an individual who is passionate about providing phenomenal Customer Service. Our most successful employees enjoy building lasting relationships with our customers and are committed to exceeding customer expectations.



Responsibilities:

-Demonstrate exceptional Customer Service and educate customer on products

-Communicate the Blue Nile Difference, instilling trust and confidence in our brand

-Prioritize customer calls, customer email and live chat

-Proactively follow up on all work requests within Blue Nile’s service level standards

-Effectively resolve complex customer service challenges, finding solutions which exceed customer expectations

-Proactively read and take action on daily operations updates as needed

-Communicate accurate information and set clear expectations for customers, ensuring an on-brand Blue Nile experience

-Maneuver effectively and efficiently through all computer systems

-Continuously maintain excellent attendance and punctuality



Qualifications:



-Previous customer and/or call center experience

-Fluency in other languages is a plus

-Excellent organization, attention to details skills

-Excellent listening, written and verbal communication skills

-Ability to work within deadlines in a fast paced environment

-Strong computer, typing/keyboarding and data entry skills

-Flexibility and willingness to adjust to scheduling needs