Service Manager Service Manager
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Job ID: 1354957781
Date Updated:Dec 09, 2022
Recruiter: Paytm First Games
  • Work City : Beijing
  • Salary Range : 15000 - 30000 CNY /Month
  • Work Experience :≥3 year(s)
  • Job Type :Full Time
Responsibility:

1. Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and sales goals are met.
2. Handling customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
3. Setting up and maintaining a service desk and evaluating its efficiency.
4. Resolving service desk problems and improving service methods to increase the service desk's productivity and customer service.
5. Maintaining a strong working knowledge of industry regulations, restrictions, and laws, ensuring the company's adherence to these regulations, and remaining current on the industry's standards and new innovations, materials, tools, and processes.

Requirements:

1. A bachelor's degree in business, administration, or related field.
2. Written and spoken advanced to fluent English
3. Previous Service Experience and familiar with ITIL may be advantageous.
4. Excellent leadership, communication, sales, and customer service skills.
5. Strong creative thinking and problem-solving skills.
6. The ability to work under pressure and handle stress.

Job highlights
Work visa Paid annual leave
Language
• English, Advanced • Hindi, Fluent
  • About us
    Paytm First Games is a joint venture subsidiary jointly established by India's mobile payment and business platform Paytm and Alibaba Group's ecological company AGTech in January 2018. Based on the Indian blue ocean market, our vision is to use top-notch technology to create value on the hours you spend on gaming, be it entertainment or rewards.
    PFG has adopted independent research and development to gradually build a strong product camp, covering all types of game products, and has formed a professional layout in multiple market segments of Indian online games. We have more than 30 million loyal game players, more than 10 billion rupees in monthly bonus payments, and 1.2 billion annual games, aiming to become India's leading "comprehensive competitive entertainment platform" and provide users with rich, healthy, fashionable and happy game experience.
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