Overseas Service Regulations Management Overseas Service Regulations Management

Job ID: 1355021877
Date Updated:Apr 03
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Recruiter: Shanghai Xunmeng Information Technology Co., Ltd.
  • Work City : Shanghai
  • Salary Range : 20000 - 40000 CNY /Month
  • Work Experience :No Experience
  • Job Type :Full Time,Part Time
1) Responsible for translation and proofreading of text of knowledge bases, service rule processes, etc.
2) Collaborate with the whole customer service team, responsible for collecting, researching, and analyzing business-related data, and providing analysis and optimization reports.
3) Responsible for user research of target market/country and put forward professional suggestions to help the team optimize rules and processing procedures to raise customer satisfaction rates.

Requirements:
1) Native speaker of German/Spanish/Italian/French, etc
2) Experiences in online shopping, familiar with domestic and overseas e-commerce platforms in foreign countries
3) Familiar with the operation processes of customer service
Bonus Points:
1)Fluent in Chinese

  • About us
    Pinduoduo, founded in April 2015, is an Internet company growing in Shanghai. Born from the unique agricultural trade platform of mobile devices, Pinduoduo uses agricultural platforms, global farming, and develops a new model of agricultural products featuring Pinduoduo, gradually becoming a unique full-category e-commerce platform featuring agricultural and sideline products. Pure mobile e-commerce platform. New ideas, as the innovative consumer experience of multi-e-commerce, continue the value of "more users", and create the effect of "multiple images" for the most extensive patchwork creation. Pinduoduo was listed on NASDAQ in the United States in July 2018 (NASDAQ: PDD). Since June 19, 202, the number of 1 billion active users has reached 849 million, and the number of business has reached 8.6 million. The average number of detours per day exceeds one order. It is the e-commerce platform with the most users in mainland China and the largest online agricultural and sideline products in the world. retail platform.
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